Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
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Duration
1 min
Date
5/2/2024
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
25
Quality of reviews
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Replying to reviews
3%
Customer feedback
56%
Tone of expression
93%
Your profiles
google
Royal Boucherie
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
55%
Delivery
0%
Customer service
6%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Gran Caffe L'Aquila
4.6
2634
Amada
4.5
1986
Di Bruno Bros.
4.5
1831
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
been here several times
been here several times
if you re looking
if you re looking
steak au poivre
steak au poivre
don t waste your
don t waste your
charged for people that
charged for people that
take it out on
take it out on
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Royal Boucherie
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Royal Boucherie
1/1
Description
Royal Boucherie
1/1
Localization
Royal Boucherie
1/1
Multimedia
Royal Boucherie
1/1
Contact
Royal Boucherie
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.48
Reviews per profile
710
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
25
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
6
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
215
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
312
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
80 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Very subpar French food. Nothing had any real flavor. The $20 cheese plate was served with cheeses that I could have purchased at my grocery store (and honestly could have gotten better quality there!) As someone who loves French food, I will never be coming back here. Avoid at all costs.
Very subpar French food. Nothing had any real flavor. The $20 cheese plate was served with cheeses that I could have purchased at my grocery store (and honestly could have gotten better quality there!) As someone who loves French food, I will never be coming back here. Avoid at all costs.
The food was decent but the server was very rude. He acted like he couldn’t be bothered to take our orders. Never really came back after getting our orders. We had to ask for the check from other staff that came by. Never experienced this before anywhere. Maybe he had a bad day but not great to take it out on patrons.
The food was decent but the server was very rude. He acted like he couldn’t be bothered to take our orders. Never really came back after getting our orders. We had to ask for the check from other staff that came by. Never experienced this before anywhere. Maybe he had a bad day but not great to take it out on patrons.
Me and my girlfriend both ordered medium rare steak and fries, steaks were incredibly chewy. We couldn't finish it. When we told about it to the waitress, all she said was "We are training new chefs, its going to be better soon." The staff didn't seem to care about the service or the quality of the food. However, its worth mentioning that cocktails and deserts were pretty good.
Me and my girlfriend both ordered medium rare steak and fries, steaks were incredibly chewy. We couldn't finish it. When we told about it to the waitress, all she said was "We are training new chefs, its going to be better soon." The staff didn't seem to care about the service or the quality of the food. However, its worth mentioning that cocktails and deserts were pretty good.
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