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Learn moreAnalysis details
Duration
1 min
Date
5/2/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
29
Quality of reviews
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Replying to reviews
0%
Customer feedback
70%
Tone of expression
94%
Your profiles
google
Forsythia
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
76%
Delivery
12%
Customer service
29%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
His & Hers Restauran...
4.5
1766
Lou & Choos Lounge
4.1
1110
Assembly Rooftop Lou...
4.3
730
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
us feel so welcome
us feel so welcome
the baba au rhum
the baba au rhum
pot de creme
pot de creme
i m fine with
i m fine with
food was just okay
food was just okay
i will not be
i will not be
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Forsythia
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Forsythia
1/1
Description
Forsythia
1/1
Localization
Forsythia
1/1
Multimedia
Forsythia
1/1
Contact
Forsythia
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.6
Reviews per profile
297
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
29
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
309
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
89
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
60 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
This place was recommended by a friend of mine. I was very excited about having dinner at the bar. However small things made my experience not enjoyable and I was looking forward to leaving as soon as I finished my glass of wine and appetizer. Definitely didn’t meet my expectations
This place was recommended by a friend of mine. I was very excited about having dinner at the bar. However small things made my experience not enjoyable and I was looking forward to leaving as soon as I finished my glass of wine and appetizer. Definitely didn’t meet my expectations
Truly disappointing. I loved Will. I miss Will. Just bring back Will. Forsythia is a step down for chef Chris Kearse. Our service was good, but no level of service can rescue mediocre (and cold!) food. The cocktails and service kept this from being a one star review. After two poor meals, I will not be back.
Truly disappointing. I loved Will. I miss Will. Just bring back Will. Forsythia is a step down for chef Chris Kearse. Our service was good, but no level of service can rescue mediocre (and cold!) food. The cocktails and service kept this from being a one star review. After two poor meals, I will not be back.
They made us order only from the 3 courses and not from ala carte. The services wasn’t fantastic; sort of rude. The food wasn’t tasty at all. Portion and presentation was mediocre. Desert was super sweet and gross; had to switch to second option. Bad experience and very expensive. We paid $270+ for 2 ppl.
They made us order only from the 3 courses and not from ala carte. The services wasn’t fantastic; sort of rude. The food wasn’t tasty at all. Portion and presentation was mediocre. Desert was super sweet and gross; had to switch to second option. Bad experience and very expensive. We paid $270+ for 2 ppl.
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