Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
5/2/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
17
Quality of reviews
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Replying to reviews
0%
Customer feedback
50%
Tone of expression
97%
Your profiles
google
Lazy Bear
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
41%
Delivery
0%
Customer service
19%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Waterbar Restaurant
4.5
3577
State Bird Provision...
4.6
1940
Gary Danko
4.6
1893
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
fried chicken biscuit sandwich
fried chicken biscuit sandwich
cold brew iced coffee
cold brew iced coffee
combo of co workers
combo of co workers
when it comes to
when it comes to
to lazy bear for
to lazy bear for
at the end of
at the end of
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Lazy Bear
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Lazy Bear
1/1
Description
Lazy Bear
1/1
Localization
Lazy Bear
1/1
Multimedia
Lazy Bear
1/1
Contact
Lazy Bear
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.77
Reviews per profile
990
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
17
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
298
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
497
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
168 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Over hyped over priced food. Most of the dishes were too salty for my taste. I had to yell across the table the entire night to my friend because it was so noisy inside and sitting at a communal table didn't help. For that price I would much rather go to Quince for a sophisticated meal. Never going back.
Over hyped over priced food. Most of the dishes were too salty for my taste. I had to yell across the table the entire night to my friend because it was so noisy inside and sitting at a communal table didn't help. For that price I would much rather go to Quince for a sophisticated meal. Never going back.
The service was excellent; the concept, unique; the food, delicious (at least, what I tried); but what's the point of asking for food allergies if you're just going to feed it to me?! I spent the last 3 courses in the bathroom... not pleased! I would've given them a 1, but they were honest about it and notified me as soon as they figured it out. Sorry, but you f'd up.
The service was excellent; the concept, unique; the food, delicious (at least, what I tried); but what's the point of asking for food allergies if you're just going to feed it to me?! I spent the last 3 courses in the bathroom... not pleased! I would've given them a 1, but they were honest about it and notified me as soon as they figured it out. Sorry, but you f'd up.
Ridiculous wait time(1 hour +) for lunch take out during COVID-19. And you include 20% service charge by default? Based on what service? Plus the food is mediocre. Definitely not worth the wait or the money. If you can not handle the volume, at least let people know in advance.
Ridiculous wait time(1 hour +) for lunch take out during COVID-19. And you include 20% service charge by default? Based on what service? Plus the food is mediocre. Definitely not worth the wait or the money. If you can not handle the volume, at least let people know in advance.
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