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Learn moreAnalysis details
Duration
1 min
Date
5/2/2024
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
148
Quality of reviews
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Replying to reviews
3%
Customer feedback
71%
Tone of expression
89%
Your profiles
google
Morning Glory
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
42%
Delivery
10%
Customer service
15%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Snooze, an A.M. Eate...
4.6
4002
Rudford's Restaurant
4.4
3943
Broken Yolk Cafe
4.4
2636
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
arroz frito con huevo
arroz frito con huevo
lo único malo es
lo único malo es
calabrian chili oil
calabrian chili oil
charge you overly high
charge you overly high
belly on its own
belly on its own
your social media
your social media
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Morning Glory
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Morning Glory
1/1
Description
Morning Glory
1/1
Localization
Morning Glory
1/1
Multimedia
Morning Glory
1/1
Contact
Morning Glory
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.28
Reviews per profile
2387
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
148
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
269
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
685
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
731 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
This place looks nice, but the food is not worth the wait or the price. I had the chicken and waffles and you can probably get better fired chicken from KFC, waffles were under cooked, and the servers were not the friendliest. If you want the hipster experience without good food this is your place!!!
This place looks nice, but the food is not worth the wait or the price. I had the chicken and waffles and you can probably get better fired chicken from KFC, waffles were under cooked, and the servers were not the friendliest. If you want the hipster experience without good food this is your place!!!
The line to put your name in is ridiculous. Not worth the wait. We ended up sitting outside, didn’t get to enjoy the “instagram curated” atmosphere. The food was not worth the cost. We left still hungry. I got the avocado toast. It was good, but not enough food for the price. My cocktail was good.
The line to put your name in is ridiculous. Not worth the wait. We ended up sitting outside, didn’t get to enjoy the “instagram curated” atmosphere. The food was not worth the cost. We left still hungry. I got the avocado toast. It was good, but not enough food for the price. My cocktail was good.
Overrated. The soufflé pancake looks good but is very dense and different from the traditional Japanese style. Sausages comes out dry. My bartender is not attentive and I couldn't even get a bar napkin. Certainly a good spot to hangout for drinks but not a place to have a relaxing time at.
Overrated. The soufflé pancake looks good but is very dense and different from the traditional Japanese style. Sausages comes out dry. My bartender is not attentive and I couldn't even get a bar napkin. Certainly a good spot to hangout for drinks but not a place to have a relaxing time at.
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