Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
5/2/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
4
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
65%
Tone of expression
94%
Your profiles
google
Restaurant Story
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
74%
Delivery
4%
Customer service
22%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
sketch
4.3
8311
Quaglino's
4.3
2731
Bob Bob Ricard Soho
4.5
2707
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
won t be disappointed
won t be disappointed
for your taste buds
for your taste buds
could afford to eat
could afford to eat
four course tasting lunch
four course tasting lunch
taste in my mouth
taste in my mouth
left a bad taste
left a bad taste
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Restaurant Story
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Restaurant Story
1/1
Description
Restaurant Story
1/1
Localization
Restaurant Story
1/1
Multimedia
Restaurant Story
1/1
Contact
Restaurant Story
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.61
Reviews per profile
463
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
4
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
279
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
164
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
77 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I tried to book a table for 10 people 2-3 months in advance. Restaurant Story were totally unhelpful, and refused the booking, despite the fact that their website claims to welcome groups. I suggested two tables of 5 people - they told me that couldn't be done. We will go to Chez Bruce instead, where the food is excellent and the staff are helpful.
I tried to book a table for 10 people 2-3 months in advance. Restaurant Story were totally unhelpful, and refused the booking, despite the fact that their website claims to welcome groups. I suggested two tables of 5 people - they told me that couldn't be done. We will go to Chez Bruce instead, where the food is excellent and the staff are helpful.
Extremely bad experience. The stuff can’t explain the food to you and they interrupt you all the time. There is no story to the whole experience. I would expect more from „no menu” restaurant. Out of 9 meals I would pick maybe 3 that were tasty. The rest tasteless. Poor offer for non-alcoholic drinks. Average interior and overpriced menu.
Extremely bad experience. The stuff can’t explain the food to you and they interrupt you all the time. There is no story to the whole experience. I would expect more from „no menu” restaurant. Out of 9 meals I would pick maybe 3 that were tasty. The rest tasteless. Poor offer for non-alcoholic drinks. Average interior and overpriced menu.
The best of part of the meal was a beef fat candle, nothing else came with a “Story” and the actual food was mediocre at best. The kitchen struggled to deal with slightly off piste dietary restrictions. Two visits over a couple of years = four hours of my time I will never get back and several hundred pounds. Time for Michelin to review their position on this one.
The best of part of the meal was a beef fat candle, nothing else came with a “Story” and the actual food was mediocre at best. The kitchen struggled to deal with slightly off piste dietary restrictions. Two visits over a couple of years = four hours of my time I will never get back and several hundred pounds. Time for Michelin to review their position on this one.
See review
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