Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
5/2/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
15
Quality of reviews
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Replying to reviews
1%
Customer feedback
64%
Tone of expression
97%
Your profiles
google
The Five Fields
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
63%
Delivery
0%
Customer service
25%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Flat Iron Covent Gar...
4.6
7518
Sexy Fish
4.1
4239
Las Iguanas - London...
4.1
3656
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
ne vale la pena
ne vale la pena
will not be disappointed
will not be disappointed
we then moved on
we then moved on
restaurants in london
restaurants in london
tasting menu is
tasting menu is
a birthday cake
a birthday cake
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
The Five Fields
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
The Five Fields
1/1
Description
The Five Fields
1/1
Localization
The Five Fields
1/1
Multimedia
The Five Fields
1/1
Contact
The Five Fields
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.7
Reviews per profile
292
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
15
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
204
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
105
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
44 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I would love to give a higher score if only considering the ambience and service. The food........ hmmmmmmmm 这家店真的很难吃。至少今天的tasting menu 非常难吃，简直就是黑暗料理。beef tartare非常腥，蘑菇汤完全盖不住。主菜两道野味（鹿肉和松鸡）感觉主厨完全没有处理好…跟上周吃的地狱主厨的松鸡完全没法比。真的是难吃到没办法下咽。 最无语的是甜点，旁边绿色的小碗里是茴香味的冰沙 配上大碗里的蜂蜜带了一股很神奇的臭味… 所有菜只有摆盘还不错。但是tasting menu真的难吃。而且是每道菜各有各的难吃…真的服了这家餐厅了。 总体来说，感觉这次尝的tasting menu从食材的选择来说有向gordon ramsey家同期的seasonal menu致敬的意思。但是主厨水平真的是差了十万八千里。
I would love to give a higher score if only considering the ambience and service. The food........ hmmmmmmmm 这家店真的很难吃。至少今天的tasting menu 非常难吃，简直就是黑暗料理。beef tartare非常腥，蘑菇汤完全盖不住。主菜两道野味（鹿肉和松鸡）感觉主厨完全没有处理好…跟上周吃的地狱主厨的松鸡完全没法比。真的是难吃到没办法下咽。 最无语的是甜点，旁边绿色的小碗里是茴香味的冰沙 配上大碗里的蜂蜜带了一股很神奇的臭味… 所有菜只有摆盘还不错。但是tasting menu真的难吃。而且是每道菜各有各的难吃…真的服了这家餐厅了。 总体来说，感觉这次尝的tasting menu从食材的选择来说有向gordon ramsey家同期的seasonal menu致敬的意思。但是主厨水平真的是差了十万八千里。
The first three or four items are very good until the few main things served. They are nice but not as exceptionally nice as the beginning items. And am I the only one who is charged $67 as %20vat on top of the displayed price? Usually the restaurants in London have the vat tax included in the displayed price. This is a very unpleasant surprise plus the 15% service charge.
The first three or four items are very good until the few main things served. They are nice but not as exceptionally nice as the beginning items. And am I the only one who is charged $67 as %20vat on top of the displayed price? Usually the restaurants in London have the vat tax included in the displayed price. This is a very unpleasant surprise plus the 15% service charge.
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