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Duration
1 min
Date
6/2/2024
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
46
Quality of reviews
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Replying to reviews
1%
Customer feedback
60%
Tone of expression
96%
Your profiles
google
Rose's Luxury
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
62%
Delivery
5%
Customer service
27%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
House of Small Wonde...
4.3
4538
Nutty's Junkyard Gri...
4.6
2426
Nue
4.4
1952
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
marinated chilean sea bass
marinated chilean sea bass
cada uno de los
cada uno de los
bon appetit magazine
bon appetit magazine
will never go back
will never go back
pepper and asiago cheese
pepper and asiago cheese
pasta with pistachio pesto
pasta with pistachio pesto
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Rose's Luxury
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Rose's Luxury
1/1
Description
Rose's Luxury
1/1
Localization
Rose's Luxury
1/1
Multimedia
Rose's Luxury
1/1
Contact
Rose's Luxury
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.7
Reviews per profile
1539
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
46
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
320
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
616
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
253 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Pretty disappointed with the menu. Everything was tasty and service was great, but went three years ago and it was amazing.... this time I felt the menu was seriously lacking. Drinks were on point though. Sad to say won't be returning.
Pretty disappointed with the menu. Everything was tasty and service was great, but went three years ago and it was amazing.... this time I felt the menu was seriously lacking. Drinks were on point though. Sad to say won't be returning.
Good, but not exceptional. Definitely not worth $430 for two (with wine). The lychee and pork salad is excellent. The tofu dish was pretty but flavourless, and the pasta with pistachio pesto and the tempura prawns were both nothing special. Nothing memorable at all, so for the price, quite a disappointment.
Good, but not exceptional. Definitely not worth $430 for two (with wine). The lychee and pork salad is excellent. The tofu dish was pretty but flavourless, and the pasta with pistachio pesto and the tempura prawns were both nothing special. Nothing memorable at all, so for the price, quite a disappointment.
I was a regular here, and It used to be best even though it was tough to make a reservation. But now, it is way overpriced with that small food portion. And it is a ridiculous menu/price rule. The tapas menu was way easier, cheaper and more enjoyable. I am very hesitant to go back this restaurant.
I was a regular here, and It used to be best even though it was tough to make a reservation. But now, it is way overpriced with that small food portion. And it is a ridiculous menu/price rule. The tapas menu was way easier, cheaper and more enjoyable. I am very hesitant to go back this restaurant.
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