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Learn moreAnalysis details
Duration
1 min
Date
6/2/2024
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Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
75
Quality of reviews
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Replying to reviews
1%
Customer feedback
74%
Tone of expression
93%
Your profiles
google
Wing Lei
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
69%
Delivery
6%
Customer service
11%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
探鱼烤鱼 - TANYU 313...
4.7
4310
Shang Artisan Noodle
4.7
2744
Orchids Garden
4.2
2087
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
sichuan beef short ribs
sichuan beef short ribs
three cup sea bass
three cup sea bass
braised seafood curry rice
braised seafood curry rice
three cup sea bass
three cup sea bass
steamed egg with truffle
steamed egg with truffle
crispy pork with sweet
crispy pork with sweet
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Wing Lei
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Wing Lei
1/1
Description
Wing Lei
1/1
Localization
Wing Lei
1/1
Multimedia
Wing Lei
1/1
Contact
Wing Lei
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.56
Reviews per profile
899
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
75
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
229
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
235
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
166 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Food is massively overpriced. You can get this type of execution and cooking technique at your regular run of the mill Chinese restaurant. Wine pairing with dinner was bizarre to say the least as where the poorly constructed cocktails that where just basically sugar juice. At 250 bucks per person this place is a joke.
Food is massively overpriced. You can get this type of execution and cooking technique at your regular run of the mill Chinese restaurant. Wine pairing with dinner was bizarre to say the least as where the poorly constructed cocktails that where just basically sugar juice. At 250 bucks per person this place is a joke.
I ordered the soup and it arrived cold. The sun was shining through the window and I asked one of the server to drop the blind but he told me they can’t and asked me to switch the the other side of table. For a high end restaurant that charge a premium price any customer will expect better service. Very disappointed.
I ordered the soup and it arrived cold. The sun was shining through the window and I asked one of the server to drop the blind but he told me they can’t and asked me to switch the the other side of table. For a high end restaurant that charge a premium price any customer will expect better service. Very disappointed.
I enjoyed the different take on a hot and sour soup. Overall, the food was good but unremarkable. Unfortunately, we got to watch a dog sit and eat at a table which ruined the evening. Overpriced and certainly not a Michelin star restaurant. Many better choices in Vegas.
I enjoyed the different take on a hot and sour soup. Overall, the food was good but unremarkable. Unfortunately, we got to watch a dog sit and eat at a table which ruined the evening. Overpriced and certainly not a Michelin star restaurant. Many better choices in Vegas.
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