Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
29/5/2021
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
75%
Delivery
23%
Customer service
29%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't find any data
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
przemiły kontakt
przemiły kontakt
smacznie polecam
smacznie polecam
polecam zarówno
polecam zarówno
rynku jest
rynku jest
się odżywiać
się odżywiać
pudełka to
pudełka to
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.36
Reviews per profile
311
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
62
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
4
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
135
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
88
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
6 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect – most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
A lot of mistakes in orders. Many times received food that is like just 100-200grams. Customer service is like "meh, we have a lot of customers so we don't mind losing one" instead of fixing the issue which is replacing the person who does such mistakes. That's a terrible answer for an upcoming business. Arrogance..
A lot of mistakes in orders. Many times received food that is like just 100-200grams. Customer service is like "meh, we have a lot of customers so we don't mind losing one" instead of fixing the issue which is replacing the person who does such mistakes. That's a terrible answer for an upcoming business. Arrogance..
Catering wykupiony od 1go lutego- dwa zestawy. Nie dostarczone. Po rozmowie z miłą Panią następnego dnia tj 2go zgodnie z zamówieniem cateringi dostarczone. W dniu dzisiejszym znowu nie dostarczone. Całkowity brak profesjonalizmu. Nie polecam. Jedzenia nie oceniam, bo na podstawie tylko jednego dnia nie wyrobiłem sobie opinii.
Catering wykupiony od 1go lutego- dwa zestawy. Nie dostarczone. Po rozmowie z miłą Panią następnego dnia tj 2go zgodnie z zamówieniem cateringi dostarczone. W dniu dzisiejszym znowu nie dostarczone. Całkowity brak profesjonalizmu. Nie polecam. Jedzenia nie oceniam, bo na podstawie tylko jednego dnia nie wyrobiłem sobie opinii.
Naprawdę mega niesmaczna dieta keto. Dostałemem cały pojemnik smalcu i 3 kromki chleba jak to zjeść nie mam pojęcia. Tego smalcu było na 10 kanapek serio. Dziś byl schab danie jak guma. Zróbcie proszę coś z tym bo mam wasza dietę jeszcze na 2 tygodnie i jestem mega zawiedziony i rozczarowany
Naprawdę mega niesmaczna dieta keto. Dostałemem cały pojemnik smalcu i 3 kromki chleba jak to zjeść nie mam pojęcia. Tego smalcu było na 10 kanapek serio. Dziś byl schab danie jak guma. Zróbcie proszę coś z tym bo mam wasza dietę jeszcze na 2 tygodnie i jestem mega zawiedziony i rozczarowany
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