Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
13/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
16
Quality of reviews
mdi-chevron-right
Replying to reviews
35%
Customer feedback
94%
Tone of expression
97%
Your profiles
google
Online Marketing Gurus
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
25%
Delivery
0%
Customer service
31%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
WebHopers Infotech P...
4.8
448
ਸਿਓ ਡਿਸਕਵਰੀ
4.1
416
Supple Melbourne - S...
4.9
356
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
what sets them apart
what sets them apart
optimize our websites performance
optimize our websites performance
been blown away by
been blown away by
for e commerce business
for e commerce business
stay away from this
stay away from this
after all of this
after all of this
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Online Marketing Gurus
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Online Marketing Gurus
1/1
Description
Online Marketing Gurus
1/1
Localization
Online Marketing Gurus
1/1
Multimedia
Online Marketing Gurus
1/1
Contact
Online Marketing Gurus
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.86
Reviews per profile
520
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
16
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
248
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
33
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
My husband and I trusted them to look after us but it was a mistake! After 6 months the only thing we have to show for it is a large credit card bill. The only people they look after is themselves. I would not recommend them at all!
My husband and I trusted them to look after us but it was a mistake! After 6 months the only thing we have to show for it is a large credit card bill. The only people they look after is themselves. I would not recommend them at all!
These guys are scammers; they hire smooth talkers that will keep you paying hand over fist but deliver zero results. Also when you end an agreement with them, they will sabotage your website. I would give zero stars if I could. Be warned, they will lead you on and drag things out.
These guys are scammers; they hire smooth talkers that will keep you paying hand over fist but deliver zero results. Also when you end an agreement with them, they will sabotage your website. I would give zero stars if I could. Be warned, they will lead you on and drag things out.
Very unprofessional company, they have charged me for 3 months to do my SEO but haven't done any work at all. Edit: Contacted them again and apparently i am not their customer, they have changed their review from providing a contact information to outright saying that this is a fraudulent review. Unprofessional company
Very unprofessional company, they have charged me for 3 months to do my SEO but haven't done any work at all. Edit: Contacted them again and apparently i am not their customer, they have changed their review from providing a contact information to outright saying that this is a fraudulent review. Unprofessional company
See review
We use cookies to provide the best possible service.