Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
14/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
100%
Customer feedback
94%
Tone of expression
94%
Your profiles
google
Urban Element
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Talk To Media
5
104
Wingnut Websites
5
57
The Mini Media Compa...
5
41
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
we were looking for
we were looking for
highly recommend them
highly recommend them
social media
social media
of urban element
of urban element
i have never
i have never
the cost of
the cost of
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Urban Element
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Urban Element
1/1
Description
Urban Element
1/1
Localization
Urban Element
1/1
Multimedia
Urban Element
1/1
Contact
Urban Element
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.65
Reviews per profile
17
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
468
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
1
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The following is an expression of opinion: I would advise anybody looking at using this company to think very hard before doing so They made my life hell for over a year - they disappointed me and taxed my patience and credulity at every turn. From appalling design that had to be redone from the beginning, to deplorable communications eg it took them over a fortnight to tell me that my Project Manager had “left the company” and this only occurred when I enquired what had happened to her. Every time I asked something, it was, “That will be £85 plus VAT….” The impression that I got throughout was that they wanted to do as little as possible for the amount that they were being paid. There never seemed to be a will on their part to work WITH their client to reach a common goal. I wanted a simple website and a members’ area that allowed two levels of subscription costing different amounts. They came up with something that did not allow me to: a) Transfer members from one level to another b) Offer initial discounted membership c) Change the cost of membership The only way around these “normal” activities according to UE was to cancel existing subscriptions and get members to sign up again from scratch. I can barely conceive of a more pathetic attempt at subscription management than what they presented to me. It should be noted that I eventually lost patience with them and it took me less than two hours to find another developer who provided me with the website that I needed (including the ability to manage subscriptions) in less than half the time and at less than a third of the cost of Urban Element. I have never given a negative review to any company before, but I have never been so disappointed in my dealings with anyone. If I could give them less than one star I would do so. I could not have a lower opinion of Urban Element and would advise future clients to tread warily…..
The following is an expression of opinion: I would advise anybody looking at using this company to think very hard before doing so They made my life hell for over a year - they disappointed me and taxed my patience and credulity at every turn. From appalling design that had to be redone from the beginning, to deplorable communications eg it took them over a fortnight to tell me that my Project Manager had “left the company” and this only occurred when I enquired what had happened to her. Every time I asked something, it was, “That will be £85 plus VAT….” The impression that I got throughout was that they wanted to do as little as possible for the amount that they were being paid. There never seemed to be a will on their part to work WITH their client to reach a common goal. I wanted a simple website and a members’ area that allowed two levels of subscription costing different amounts. They came up with something that did not allow me to: a) Transfer members from one level to another b) Offer initial discounted membership c) Change the cost of membership The only way around these “normal” activities according to UE was to cancel existing subscriptions and get members to sign up again from scratch. I can barely conceive of a more pathetic attempt at subscription management than what they presented to me. It should be noted that I eventually lost patience with them and it took me less than two hours to find another developer who provided me with the website that I needed (including the ability to manage subscriptions) in less than half the time and at less than a third of the cost of Urban Element. I have never given a negative review to any company before, but I have never been so disappointed in my dealings with anyone. If I could give them less than one star I would do so. I could not have a lower opinion of Urban Element and would advise future clients to tread warily…..
See review
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