Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
14/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
40%
Customer feedback
100%
Tone of expression
90%
Your profiles
google
Aspire Digital Marketing
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
100%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Talk To Media
5
104
JUMP
5
41
The Mini Media Compa...
5
41
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
aspire digital marketing to
aspire digital marketing to
james and the team
james and the team
to help us
to help us
faith in your business
faith in your business
nowhere to be seen
nowhere to be seen
the last payment
the last payment
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Aspire Digital Marketing
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Aspire Digital Marketing
1/1
Description
Aspire Digital Marketing
1/1
Localization
Aspire Digital Marketing
1/1
Multimedia
Aspire Digital Marketing
1/1
Contact
Aspire Digital Marketing
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.6
Reviews per profile
10
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
1
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
475
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
0
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
*REPLIED BELOW* I advise to stay clear. I have tried to be civil with this company, I paid them for the work which they did not complete. James kept asking for his monthly payments, but never produced any evidence of what he had done. I was skeptical but thought not much of it as I was recommended. I then asked him to design a secondary website for our sister company which we also got no drafts or any work shown to us. On the last payment I decided not to pay for the SEO until I was given the work and showm what had been done. Still nothing of this was done instead he put my account into default and didn't resolve nothing. The website was paid in full...yet he has not released anything. The sep work has been 2/3s paid and still has not delivered anything. Christmas came we never spoke...and after Christmas I messaged him, all with no replies. I messaged him again and still no replies until I sent the person who reccomeneded me to him in which he replied, I'm busy your at the back of the queue. I would have cleared any payment issue, just on the release of some content which was agreed on. In this case nothing til today has been delivered. Just keeps saying we've fixed errors on your website, when all I asked for was seo work and a fresh website. I do not like leaving bad reviews, I just wanted this resolved and seem to have issues instead, no work delivered, nothing as promised either. We have resorted to solicitors and small claims court over the matter. If you value your company please stay clear. *REPLY* Hi James, In response to your reply. I am not sure where you are going with this because everything you have mentioned has not been produced onto our site? Please take a moment to put yourself in my shoes before telling me that I have left a detrimental/ unfair review. 8 SEO articles that are nowhere to be seen. the increased traffic on the website if I am being blunt is from a separate google ad campaign that I took upon myself to do as I lost faith in your business. You mentioned you have built a design draft but again, nowhere to be seen. I really hope you can understand how others and myself would lose all faith in your business when I have not seen nothing on my end. I did stop the last payment as I initially mentioned in my first review because I felt like I was being defrauded. I am glad you acknowledge the lack of communication. I seem to have got more of a response from you on here than over any other means of communication.
*REPLIED BELOW* I advise to stay clear. I have tried to be civil with this company, I paid them for the work which they did not complete. James kept asking for his monthly payments, but never produced any evidence of what he had done. I was skeptical but thought not much of it as I was recommended. I then asked him to design a secondary website for our sister company which we also got no drafts or any work shown to us. On the last payment I decided not to pay for the SEO until I was given the work and showm what had been done. Still nothing of this was done instead he put my account into default and didn't resolve nothing. The website was paid in full...yet he has not released anything. The sep work has been 2/3s paid and still has not delivered anything. Christmas came we never spoke...and after Christmas I messaged him, all with no replies. I messaged him again and still no replies until I sent the person who reccomeneded me to him in which he replied, I'm busy your at the back of the queue. I would have cleared any payment issue, just on the release of some content which was agreed on. In this case nothing til today has been delivered. Just keeps saying we've fixed errors on your website, when all I asked for was seo work and a fresh website. I do not like leaving bad reviews, I just wanted this resolved and seem to have issues instead, no work delivered, nothing as promised either. We have resorted to solicitors and small claims court over the matter. If you value your company please stay clear. *REPLY* Hi James, In response to your reply. I am not sure where you are going with this because everything you have mentioned has not been produced onto our site? Please take a moment to put yourself in my shoes before telling me that I have left a detrimental/ unfair review. 8 SEO articles that are nowhere to be seen. the increased traffic on the website if I am being blunt is from a separate google ad campaign that I took upon myself to do as I lost faith in your business. You mentioned you have built a design draft but again, nowhere to be seen. I really hope you can understand how others and myself would lose all faith in your business when I have not seen nothing on my end. I did stop the last payment as I initially mentioned in my first review because I felt like I was being defrauded. I am glad you acknowledge the lack of communication. I seem to have got more of a response from you on here than over any other means of communication.
See review
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