Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
14/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
6
Quality of reviews
mdi-chevron-right
Replying to reviews
100%
Customer feedback
83%
Tone of expression
97%
Your profiles
google
Exposure Ninja
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
22%
Delivery
11%
Customer service
33%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
The Yardstick Agency
5
180
Adzooma
4.6
127
Talk To Media
5
104
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
cannot speak highly enough
cannot speak highly enough
beginning to show results
beginning to show results
with any other agency
with any other agency
get any follow up
get any follow up
google update and then
google update and then
from day one
from day one
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Exposure Ninja
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Exposure Ninja
1/1
Description
Exposure Ninja
1/1
Localization
Exposure Ninja
1/1
Multimedia
Exposure Ninja
1/1
Contact
Exposure Ninja
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.87
Reviews per profile
334
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
6
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
243
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
57
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
They pay 9-11 pounds per hour to freelancers and are forced to create sites. They are ordinary intermediaries who without shame pay web developers these pennies and then sell the product with a good mark-up. A shame! Avoid this company.
They pay 9-11 pounds per hour to freelancers and are forced to create sites. They are ordinary intermediaries who without shame pay web developers these pennies and then sell the product with a good mark-up. A shame! Avoid this company.
Was really excited to work with exposure ninja, after a pretty long call with one of the consultants we never received a proposal or any information back. Unusually we sent some follow-up emails and still got no response. I assume this is not typical but can only report on our own experience.
Was really excited to work with exposure ninja, after a pretty long call with one of the consultants we never received a proposal or any information back. Unusually we sent some follow-up emails and still got no response. I assume this is not typical but can only report on our own experience.
Company seems very busy, hard to get any follow up. Had some good comments in the free website review, but couldn't get any follow up. Got passed on to a different 'Ninja' that never followed up. Also, they don't seem interested in small companies with small marketing budgets, so may be best to look elsewhere.
Company seems very busy, hard to get any follow up. Had some good comments in the free website review, but couldn't get any follow up. Got passed on to a different 'Ninja' that never followed up. Also, they don't seem interested in small companies with small marketing budgets, so may be best to look elsewhere.
See review
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