Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
14/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
50%
Customer feedback
93%
Tone of expression
98%
Your profiles
google
Mr Digital
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Talk To Media
5
104
SiteVisibility
4.9
95
Creative Bloom
4.9
73
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
increase in organic traffic
increase in organic traffic
other businesses looking for
other businesses looking for
did a great job
did a great job
work gets
work gets
as a
as a
done but
done but
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Mr Digital
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Mr Digital
1/1
Description
Mr Digital
1/1
Localization
Mr Digital
1/1
Multimedia
Mr Digital
1/1
Contact
Mr Digital
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.88
Reviews per profile
40
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
379
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
3
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Mr Digital is 'kinda like' the company intern: Huge enthusiasm, no clue how to get the job done. We spent 12 months as a client and £25,000 on fees and the additional costs their actions incurred. Here is the verdict: - Nice People - Good pitch - Reasonably priced But: - Disorganised > work gets done but is not checked, work gets part-done but not completed - Inexperienced > there is too much reliance on software with little understanding among team members as to 'meaning' and technical relevance - Missing management oversight > layout/semantics/content errors are commonplace, accountability reviews of what the team is doing do not seem to exist - As a result, missing focus on the quality of the outcomes The consequence: what was done made our business worse off, not better. Until the owner-manager confronts the problems instead of explaining them away, there will be no change for the better. For us, it's a loss of a year, which in business terms is not recoverable.
Mr Digital is 'kinda like' the company intern: Huge enthusiasm, no clue how to get the job done. We spent 12 months as a client and £25,000 on fees and the additional costs their actions incurred. Here is the verdict: - Nice People - Good pitch - Reasonably priced But: - Disorganised > work gets done but is not checked, work gets part-done but not completed - Inexperienced > there is too much reliance on software with little understanding among team members as to 'meaning' and technical relevance - Missing management oversight > layout/semantics/content errors are commonplace, accountability reviews of what the team is doing do not seem to exist - As a result, missing focus on the quality of the outcomes The consequence: what was done made our business worse off, not better. Until the owner-manager confronts the problems instead of explaining them away, there will be no change for the better. For us, it's a loss of a year, which in business terms is not recoverable.
See review
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