Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
18/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
2
Quality of reviews
mdi-chevron-right
Replying to reviews
19%
Customer feedback
88%
Tone of expression
81%
Your profiles
google
BlueHat Marketing
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
20%
Delivery
20%
Customer service
40%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Impact Design
4.8
87
Trevor Ali Freelance...
5
86
Amberd Design Studio
5
85
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
really know their stuff
really know their stuff
seo company in toronto
seo company in toronto
have been working with
have been working with
it took
it took
someone else
someone else
not being
not being
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
BlueHat Marketing
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
BlueHat Marketing
1/1
Description
BlueHat Marketing
1/1
Localization
BlueHat Marketing
1/1
Multimedia
BlueHat Marketing
1/1
Contact
BlueHat Marketing
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.23
Reviews per profile
26
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
2
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
285
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
3
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I am dealing with them for almost a year to optimize my site. they promise something and never do. Do not believe what they say at all, they talk a lot and accomplish less. they are fake top SEO, , you have to keep remind them of thing to be done and keep calling over and over again they care about getting you into contract for one year for more money with lots of fake promises I will never recommend this service to anyone
I am dealing with them for almost a year to optimize my site. they promise something and never do. Do not believe what they say at all, they talk a lot and accomplish less. they are fake top SEO, , you have to keep remind them of thing to be done and keep calling over and over again they care about getting you into contract for one year for more money with lots of fake promises I will never recommend this service to anyone
When questions were asked it took days to receive a response. Overall customer service was poor. Items were changed without proper consent and tasks were not being done in a timely manner. Reporting became more of a chore than a necessity. Bottomline...results just didn't happen.
When questions were asked it took days to receive a response. Overall customer service was poor. Items were changed without proper consent and tasks were not being done in a timely manner. Reporting became more of a chore than a necessity. Bottomline...results just didn't happen.
As soon as i paid $ 1/2 of the staff literally quit.. told me someone else could help me.. went to that someone else.. and that person admitted not being able any use to me. When I did get someone who was supposed to be be able to help., they had no i dea what they were doing! Save youR $! Go elsewhere!
As soon as i paid $ 1/2 of the staff literally quit.. told me someone else could help me.. went to that someone else.. and that person admitted not being able any use to me. When I did get someone who was supposed to be be able to help., they had no i dea what they were doing! Save youR $! Go elsewhere!
See review
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