Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
18/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
90%
Customer feedback
68%
Tone of expression
94%
Your profiles
google
RankWorks
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
40%
Delivery
0%
Customer service
60%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
CyberPublicity
4.8
867
Accelerate Marketing
5
327
Digitad 🚀
4.8
244
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
his time to explain
his time to explain
please give them a
please give them a
at what they do
at what they do
my credit card number
my credit card number
they were going to
they were going to
mark taylor
mark taylor
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
RankWorks
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
RankWorks
1/1
Description
RankWorks
1/1
Localization
RankWorks
1/1
Multimedia
RankWorks
1/1
Contact
RankWorks
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.69
Reviews per profile
77
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
10
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
245
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
25
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
3 rewiews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Went through the whole sales pitch with Mark Taylor. Sounded good gave my credit card number then it came to signing and a little red flag went up and I changed my mind. He kept hounding me that he needed the three signatures to go ahead with the work I never called him back and I never gave them the three signatures on the contract to authorize the work. They hit my credit card anyway and now they’re disputing my request for a credit. I changed my credit card number immediately as they were going to try to hit it monthly.
Went through the whole sales pitch with Mark Taylor. Sounded good gave my credit card number then it came to signing and a little red flag went up and I changed my mind. He kept hounding me that he needed the three signatures to go ahead with the work I never called him back and I never gave them the three signatures on the contract to authorize the work. They hit my credit card anyway and now they’re disputing my request for a credit. I changed my credit card number immediately as they were going to try to hit it monthly.
We used Rankworks to build our website and all they did was keep taking money from us!!! They didn't do what they said they were going to and when we would ask them for help they wouldn't give it to us they told us we had to figure it out on our own. They were terrible. Do yourself a favor and DO NOT WASTE YOUR TIME OR MONEY with them. Mark Taylor may have a way with sweet talking you but do not let him get to you. He will promise you this and that, BUT I will promise you He will NOT do as he promises!!! This is the worst company that I have ever had to work with.. Asheka started out very nice and helpful, but as time passed she didn't want to help with adding things or anything. I am so sorry for anyone who invests money into this company! They are a joke!!!
We used Rankworks to build our website and all they did was keep taking money from us!!! They didn't do what they said they were going to and when we would ask them for help they wouldn't give it to us they told us we had to figure it out on our own. They were terrible. Do yourself a favor and DO NOT WASTE YOUR TIME OR MONEY with them. Mark Taylor may have a way with sweet talking you but do not let him get to you. He will promise you this and that, BUT I will promise you He will NOT do as he promises!!! This is the worst company that I have ever had to work with.. Asheka started out very nice and helpful, but as time passed she didn't want to help with adding things or anything. I am so sorry for anyone who invests money into this company! They are a joke!!!
See review
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