Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
18/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
34
Quality of reviews
mdi-chevron-right
Replying to reviews
84%
Customer feedback
66%
Tone of expression
98%
Your profiles
google
Digitad 🚀
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
20%
Delivery
0%
Customer service
20%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
CyberPublicity
4.8
867
Accelerate Marketing
5
327
Social Media 55
4.9
159
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
traitement du langage naturel
traitement du langage naturel
pertinents je n hésiterai
pertinents je n hésiterai
hésitent pas à partager
hésitent pas à partager
via le chat
via le chat
de la gestion
de la gestion
site web
site web
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Digitad 🚀
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Digitad 🚀
1/1
Description
Digitad 🚀
1/1
Localization
Digitad 🚀
1/1
Multimedia
Digitad 🚀
1/1
Contact
Digitad 🚀
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.83
Reviews per profile
244
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
34
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
127
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
82
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Beau programme de Formation (La Fusée)!!! Le manquement remarqué est au niveau de la gestion du contenu marketing (aucune création de visuelle, manque de réactivité face aux mouvements sur les réseaux sociaux, texte publicitaire non-optimal) et de la gestion de la facturation de vos services, qui peut être un peu chaotique est chèrement payé pour des résultats mitigés... Je vous souhaite un bon succès dans le futur.
Beau programme de Formation (La Fusée)!!! Le manquement remarqué est au niveau de la gestion du contenu marketing (aucune création de visuelle, manque de réactivité face aux mouvements sur les réseaux sociaux, texte publicitaire non-optimal) et de la gestion de la facturation de vos services, qui peut être un peu chaotique est chèrement payé pour des résultats mitigés... Je vous souhaite un bon succès dans le futur.
Ils m'ont été référés par un ami comme une bonne agence de marketing web pour optimiser mon site web. Essayé de les rejoindre a 2 reprises : une fois via le chat live sur leur site web, et 1 autre fois par tel. Au tel, pas de reponse, et via le chat j'ai recu un message automatisé me disant qu'on allait me contacter sous peu. Je n'ai eu aucune nouvelle. Aucun suivi. Rien. Pas fort...
Ils m'ont été référés par un ami comme une bonne agence de marketing web pour optimiser mon site web. Essayé de les rejoindre a 2 reprises : une fois via le chat live sur leur site web, et 1 autre fois par tel. Au tel, pas de reponse, et via le chat j'ai recu un message automatisé me disant qu'on allait me contacter sous peu. Je n'ai eu aucune nouvelle. Aucun suivi. Rien. Pas fort...
Bonjour, Je reçois ce jour une nouvelle facture concernant le mandat, mais depuis février nous n’avons pas reçu de livrables alors que nous sommes en juin !!! Vous avez plusieurs mois de retard sur les livrables, on va donc arrêter de payer des factures pour rien le temps que vous rattrapiez votre retard ! Merci de me tenir informé par retour de la situation, car tout cela est inacceptable. Merci Laurent Olivier
Bonjour, Je reçois ce jour une nouvelle facture concernant le mandat, mais depuis février nous n’avons pas reçu de livrables alors que nous sommes en juin !!! Vous avez plusieurs mois de retard sur les livrables, on va donc arrêter de payer des factures pour rien le temps que vous rattrapiez votre retard ! Merci de me tenir informé par retour de la situation, car tout cela est inacceptable. Merci Laurent Olivier
See review
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