Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
18/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
69
Quality of reviews
mdi-chevron-right
Replying to reviews
83%
Customer feedback
82%
Tone of expression
78%
Your profiles
google
Shortkut
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
15%
Delivery
2%
Customer service
41%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
TrustMate S.A.
4.4
206
Jives Media
5
95
Branding Los Angeles
4.9
77
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
peux pas demander mieux
peux pas demander mieux
ne serez pas déçu
ne serez pas déçu
nous parle en français
nous parle en français
ceast and desist order
ceast and desist order
debiter notre compte bancaire
debiter notre compte bancaire
commentaires comme le mien
commentaires comme le mien
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Shortkut
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Shortkut
1/1
Description
Shortkut
1/1
Localization
Shortkut
1/1
Multimedia
Shortkut
1/1
Contact
Shortkut
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
4.05
Reviews per profile
817
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
69
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
185
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
148
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
5 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
1 étoile c'est encore trop. Après 1 an à utiliser les services, je n'ai remarqué aucun changement. L'entreprise n'a pas respecté mes avis courriels et appels avant le renouvellement et elle a procéder au renouvellement de mon forfait. Ils ont finalement procédé au remboursement. Donc dossier clos !
1 étoile c'est encore trop. Après 1 an à utiliser les services, je n'ai remarqué aucun changement. L'entreprise n'a pas respecté mes avis courriels et appels avant le renouvellement et elle a procéder au renouvellement de mon forfait. Ils ont finalement procédé au remboursement. Donc dossier clos !
Bon service de vente,mais aucune amilioration, aucune augmentation de la demande, et après un ans jai voulu ne pas renouveler après 5 appels ,ils ont essayer de passer le paiement. Heuresement javais changé de carte de crédit. Essayer de passer un paiement quand il y a résiliation ses de la FRAUDE ,DU VOL.
Bon service de vente,mais aucune amilioration, aucune augmentation de la demande, et après un ans jai voulu ne pas renouveler après 5 appels ,ils ont essayer de passer le paiement. Heuresement javais changé de carte de crédit. Essayer de passer un paiement quand il y a résiliation ses de la FRAUDE ,DU VOL.
Impossible d’annuler le contrat, et il prenne encore de l’argent dans mon compte même si ça fait 4 mois qu’il mon confirmer que le contrat était finit. Malgré les courriels et téléphones fait pour régler la situation, rien à faire. En plus, les résultats sont très minimum pour le montant investi.
Impossible d’annuler le contrat, et il prenne encore de l’argent dans mon compte même si ça fait 4 mois qu’il mon confirmer que le contrat était finit. Malgré les courriels et téléphones fait pour régler la situation, rien à faire. En plus, les résultats sont très minimum pour le montant investi.
See review
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