Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
19/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
7
Quality of reviews
mdi-chevron-right
Replying to reviews
96%
Customer feedback
99%
Tone of expression
97%
Your profiles
google
Melia Marketing
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Attraction Studio
4.9
124
numero® - Performanc...
4.9
109
Digital Influence
5
95
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
no hesitation in recommending
no hesitation in recommending
look forward to continuing
look forward to continuing
i had come across
i had come across
it all sounded
it all sounded
couldn t
couldn t
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Melia Marketing
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Melia Marketing
1/1
Description
Melia Marketing
1/1
Localization
Melia Marketing
1/1
Multimedia
Melia Marketing
1/1
Contact
Melia Marketing
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.89
Reviews per profile
75
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
7
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
286
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
1
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Was contacted by Melia marketing about running ads for Facebook for our busniess, it all sounded amazing so we bought in- took a couple of weeks for them to figure out how to run an add on our Facebook page. before ads were running was them told the website needed to be updated in order to get a good result- was showed other websites and it all sounded good to go The website was set to take 6-8weeks there where a few delays getting photos and some info from us to them so we expected 10-15 weeks was fair turn around. After 6months the website had still not been finished at not a single ad run.. was told that the booking system we use they couldn’t find anything that would suit and if they knew what they were getting into they wouldn’t of taken on the job At this point and 9k in with nothing to see we decided to pull the pin. Was told we couldn’t get a refund as there Business would go under- in the mean time we had to suffer the loss.. we got 2k back in a refund and had to take the 7k loss ourselves Would highly recommend getting all information correct before using them…
Was contacted by Melia marketing about running ads for Facebook for our busniess, it all sounded amazing so we bought in- took a couple of weeks for them to figure out how to run an add on our Facebook page. before ads were running was them told the website needed to be updated in order to get a good result- was showed other websites and it all sounded good to go The website was set to take 6-8weeks there where a few delays getting photos and some info from us to them so we expected 10-15 weeks was fair turn around. After 6months the website had still not been finished at not a single ad run.. was told that the booking system we use they couldn’t find anything that would suit and if they knew what they were getting into they wouldn’t of taken on the job At this point and 9k in with nothing to see we decided to pull the pin. Was told we couldn’t get a refund as there Business would go under- in the mean time we had to suffer the loss.. we got 2k back in a refund and had to take the 7k loss ourselves Would highly recommend getting all information correct before using them…
most annoying company ever to contact me they have no idea of our company all they want is new business with a lot of excuses New Zealand what a joke and desperate look in your own country not the USA.
most annoying company ever to contact me they have no idea of our company all they want is new business with a lot of excuses New Zealand what a joke and desperate look in your own country not the USA.
See review
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