Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
20/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
81%
Customer feedback
95%
Tone of expression
97%
Your profiles
google
SEO Agency TopRankings
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
0%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Make My Website
5
240
MyWork
4.8
212
Getmilk
5
202
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
that s exactly what
that s exactly what
improvement in our online
improvement in our online
if you are looking
if you are looking
would be
would be
my rankings
my rankings
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
SEO Agency TopRankings
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
SEO Agency TopRankings
1/1
Description
SEO Agency TopRankings
1/1
Localization
SEO Agency TopRankings
1/1
Multimedia
SEO Agency TopRankings
1/1
Contact
SEO Agency TopRankings
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.81
Reviews per profile
59
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
1
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
319
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
3
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
TopRankings claim to be Australia’s leading search engine optimisation company is unbelievable. Believe me when I tell you there is NO guarantee. My rankings were better before TopRankings commenced SEO on my website.
TopRankings claim to be Australia’s leading search engine optimisation company is unbelievable. Believe me when I tell you there is NO guarantee. My rankings were better before TopRankings commenced SEO on my website.
Once the deal was signed the service levels dropped significantly. There was no disclosure that my account would be managed from Ukraine. No telephone calls with staff, all by email. My rankings dropped despite my continued monthly investment. Generic approach, with generic strategies that did not meet my requirements or my expectations. In addition I had signed on the basis that no off page work would be completed where my site and brand would be posted on non relevant listings/directories. i was shocked to find they still did this - My site ended up on cooking websites and website builders and I offer an Insurance service. Beware!
Once the deal was signed the service levels dropped significantly. There was no disclosure that my account would be managed from Ukraine. No telephone calls with staff, all by email. My rankings dropped despite my continued monthly investment. Generic approach, with generic strategies that did not meet my requirements or my expectations. In addition I had signed on the basis that no off page work would be completed where my site and brand would be posted on non relevant listings/directories. i was shocked to find they still did this - My site ended up on cooking websites and website builders and I offer an Insurance service. Beware!
See review
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