Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
21/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
23%
Customer feedback
90%
Tone of expression
93%
Your profiles
google
ROAR! Internet Marketing
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Conversion Hub Holdi...
4.9
401
AD GUYS & CO by Ulys...
4.9
242
First Page Digital
4.9
224
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
weber and his team
weber and his team
of the adwords interface
of the adwords interface
highly recommend them
highly recommend them
i asked them to
i asked them to
key words for
key words for
as much
as much
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
ROAR! Internet Marketing
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
ROAR! Internet Marketing
1/1
Description
ROAR! Internet Marketing
1/1
Localization
ROAR! Internet Marketing
1/1
Multimedia
ROAR! Internet Marketing
1/1
Contact
ROAR! Internet Marketing
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.73
Reviews per profile
30
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
8
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
457
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
3
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Something went wrong.
Most of your reviews are negative. You have to dig deeper to understand why. Please read the article and learn more.
I am extremely disappointed in the services from ROAR! I trusted them to build a new website and take over the marketing for my small business. We were getting decent results from a smaller company, so I thought this was my chance to "level up" and get even better results. The results have been worse than I could have imagined. Although everyone on the team is very nice and seem to be trying their best, it was a huge mistake to trust my small business marketing to this team. They have no expertise in my industry but assured me that basic marketing principles would transcend this issue. It appears that is not the case. The bulk of what they have written for website and blog content is very far off the mark for the tone and content in my industry. Their google ads were bringing us close to zero results to the point where I asked them to stop them so it did not continue to waste more money, yet they are still charging me the full amount for my monthly service fee due to my contract with nothing to show for it. Ironically, our website traffic has actually increased since they stopped trying to promote us through ads. They built my entire website around key words for "Orlando." I trusted them when they said this was the way to go, but it turns out we would have better off with "Winter Park" where my business is actually located. They admitted to the error in judgment but did nothing to offset the loss, in addition to being very slow to switch everything over to the correct key words. For as much money as I am spending per month, we have 1/3 of the number of new clients on a monthly basis compared to the prior company and I'm paying 4x as much. When I was about 3 months out from the end of the contract, I asked them to terminate the agreement early if they'd be willing - especially given that they readily admit that the results are not where they hoped they would be. They refused. The effort and deliverables I have received since expressing my desire to discontinue are beyond disappointing. As a small business owner myself, I would not be able to sleep at night knowing I'm taking someone's money and not delivering what I said I would. When that happens with my own clients, I give them a refund. I'm not even asking for that. I am only asking to stop paying for something that I am not getting any benefit from but the answer to that has repeatedly been excuses. I have no other course of action than to write this review in the hopes that other small business owners in my position do their homework before trusting ROAR to provide results in an industry they are not familiar with.
I am extremely disappointed in the services from ROAR! I trusted them to build a new website and take over the marketing for my small business. We were getting decent results from a smaller company, so I thought this was my chance to "level up" and get even better results. The results have been worse than I could have imagined. Although everyone on the team is very nice and seem to be trying their best, it was a huge mistake to trust my small business marketing to this team. They have no expertise in my industry but assured me that basic marketing principles would transcend this issue. It appears that is not the case. The bulk of what they have written for website and blog content is very far off the mark for the tone and content in my industry. Their google ads were bringing us close to zero results to the point where I asked them to stop them so it did not continue to waste more money, yet they are still charging me the full amount for my monthly service fee due to my contract with nothing to show for it. Ironically, our website traffic has actually increased since they stopped trying to promote us through ads. They built my entire website around key words for "Orlando." I trusted them when they said this was the way to go, but it turns out we would have better off with "Winter Park" where my business is actually located. They admitted to the error in judgment but did nothing to offset the loss, in addition to being very slow to switch everything over to the correct key words. For as much money as I am spending per month, we have 1/3 of the number of new clients on a monthly basis compared to the prior company and I'm paying 4x as much. When I was about 3 months out from the end of the contract, I asked them to terminate the agreement early if they'd be willing - especially given that they readily admit that the results are not where they hoped they would be. They refused. The effort and deliverables I have received since expressing my desire to discontinue are beyond disappointing. As a small business owner myself, I would not be able to sleep at night knowing I'm taking someone's money and not delivering what I said I would. When that happens with my own clients, I give them a refund. I'm not even asking for that. I am only asking to stop paying for something that I am not getting any benefit from but the answer to that has repeatedly been excuses. I have no other course of action than to write this review in the hopes that other small business owners in my position do their homework before trusting ROAR to provide results in an industry they are not familiar with.
See review
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