Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
2
Quality of reviews
mdi-chevron-right
Replying to reviews
80%
Customer feedback
89%
Tone of expression
98%
Your profiles
google
Chatter Buzz
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
AD GUYS & CO by Ulys...
4.9
242
First Page Digital
4.9
224
OOm Pte Ltd - Award...
4.9
205
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
couldn t be happier
couldn t be happier
challenge us to think
challenge us to think
lead generation campaign
lead generation campaign
customer service
customer service
to meet
to meet
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Chatter Buzz
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Chatter Buzz
1/1
Description
Chatter Buzz
1/1
Localization
Chatter Buzz
1/1
Multimedia
Chatter Buzz
1/1
Contact
Chatter Buzz
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.87
Reviews per profile
55
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
2
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
363
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
6
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
Something went wrong.
Most of your reviews are negative. You have to dig deeper to understand why. Please read the article and learn more.
First impression phone call was good then we went in for a consultation to fix our website. The person who we were supposed to meet was not there. We met with someone else who has not even contacted us or followed up yet after 2 weeks. We left our jobs and drove 30mins to meet with this company. What a waste of our time. EXTREMELY UNPROFESSIONAL!!! Lack of customer service. I have proof the email they sent me with the time of the meeting 4pm, I even showed Anny this email and Never follow up with us regarding the project.Instead of being apologetic (Karen B. Sales and customer service team) keeps on arguing about this excusing their mistakes by sending passive aggressive emails. Even though I told her to stop harassing me. This clearly shows the lack customer services to the future clients.
First impression phone call was good then we went in for a consultation to fix our website. The person who we were supposed to meet was not there. We met with someone else who has not even contacted us or followed up yet after 2 weeks. We left our jobs and drove 30mins to meet with this company. What a waste of our time. EXTREMELY UNPROFESSIONAL!!! Lack of customer service. I have proof the email they sent me with the time of the meeting 4pm, I even showed Anny this email and Never follow up with us regarding the project.Instead of being apologetic (Karen B. Sales and customer service team) keeps on arguing about this excusing their mistakes by sending passive aggressive emails. Even though I told her to stop harassing me. This clearly shows the lack customer services to the future clients.
See review
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