Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
86%
Customer feedback
86%
Tone of expression
86%
Your profiles
google
Thrive Agency
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
60%
Delivery
20%
Customer service
60%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Conversion Hub Holdi...
4.9
401
AD GUYS & CO by Ulys...
4.9
242
First Page Digital
4.9
224
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
i have known matt
i have known matt
i would highly recommend
i would highly recommend
social media
social media
a new account manager
a new account manager
it was clear no
it was clear no
they don t
they don t
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Thrive Agency
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Thrive Agency
1/1
Description
Thrive Agency
1/1
Localization
Thrive Agency
1/1
Multimedia
Thrive Agency
1/1
Contact
Thrive Agency
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.31
Reviews per profile
36
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
395
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
5
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Literally had the worst experience. It was a waist of time and money. They don't do quality work and they don't communicate. It's not worth the time in any way shape or form. DONT WORK WITH THIS COMPANY AT ALL COSTS.
Literally had the worst experience. It was a waist of time and money. They don't do quality work and they don't communicate. It's not worth the time in any way shape or form. DONT WORK WITH THIS COMPANY AT ALL COSTS.
Terrible experience, if you would like to outsource all your work to different countries that can't do an ad properly or use spell check then thrive is right for you.
Terrible experience, if you would like to outsource all your work to different countries that can't do an ad properly or use spell check then thrive is right for you.
For the price is it not worth it based on my experience. You can find better elsewhere like we did. We used this company for well over 5 years and at the beginning they did pretty good and I was happy with them (I did not know as much as I do now though.) However, over the years so much has changed with the company and account managers it seemed we received less and less communication and website performance. When I finally started really evaluating what they were supposed to be doing for us it was quickly discovered it was sub par services at best with little to no meaningful efforts fixing issues that effect SEO performance. This was extremely evident once we discontinued services and hired a new agency to manage our site and finding ample signs of issues that could have been easily rectified with a better strategy and reliable exaction. The amount of errors and neglect was appalling and for the amount we paid monthly made it even worse. It has been a few months now and our website is now once again performing the way it should be and we are steadily climbing the ranks and gaining dominance equal to our investment which is a direct reflection of effort by our new website management team. 2 stars only
For the price is it not worth it based on my experience. You can find better elsewhere like we did. We used this company for well over 5 years and at the beginning they did pretty good and I was happy with them (I did not know as much as I do now though.) However, over the years so much has changed with the company and account managers it seemed we received less and less communication and website performance. When I finally started really evaluating what they were supposed to be doing for us it was quickly discovered it was sub par services at best with little to no meaningful efforts fixing issues that effect SEO performance. This was extremely evident once we discontinued services and hired a new agency to manage our site and finding ample signs of issues that could have been easily rectified with a better strategy and reliable exaction. The amount of errors and neglect was appalling and for the amount we paid monthly made it even worse. It has been a few months now and our website is now once again performing the way it should be and we are steadily climbing the ranks and gaining dominance equal to our investment which is a direct reflection of effort by our new website management team. 2 stars only
See review
We use cookies to provide the best possible service.