Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
96%
Customer feedback
89%
Tone of expression
98%
Your profiles
google
JSL Marketing & Web Design
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
0%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
AD GUYS & CO by Ulys...
4.9
242
First Page Digital
4.9
224
OOm Pte Ltd - Award...
4.9
205
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
accomplish this task i
accomplish this task i
their customer service
their customer service
making sure
making sure
about 6 months
about 6 months
social media
social media
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
JSL Marketing & Web Design
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
JSL Marketing & Web Design
1/1
Description
JSL Marketing & Web Design
1/1
Localization
JSL Marketing & Web Design
1/1
Multimedia
JSL Marketing & Web Design
1/1
Contact
JSL Marketing & Web Design
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.89
Reviews per profile
45
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
309
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
5
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Please do not work with this company because they are inauthentic and extremely dishonest. I am a content creator who reached out to JSL last year and inquired if they had the skill, knowledge and equipments to engineer a social media platform for my company. After speaking to their CEO Jeff who assured me that they could do the project we decided to work together. About 6 months into the project it was discovered that their team was using already made templates. The work they did was not authentically engineered like they assured it would be but more so web designing using templates that weren’t theres. They took on a $20k project that they couldn’t do and thought they could use fake templates to deceive me. The damage this could’ve caused to my business! They also tried to put their company watermark on the online platform that they were paid to engineer. Keep in mind it was a workmanship not business partnership. The contract that they constructed had several discrepancies as they slyly added in a clause that would give them full marketing and advertising rights. It has been about 6 months now and JSL are refusing to respond to my legal counsel. Their business attorney firm that they have listed isn’t in business anymore and my attorneys can’t reach them. I have to use my social media influence to share my awful experience with these crooks, so that others won’t be a victim.
Please do not work with this company because they are inauthentic and extremely dishonest. I am a content creator who reached out to JSL last year and inquired if they had the skill, knowledge and equipments to engineer a social media platform for my company. After speaking to their CEO Jeff who assured me that they could do the project we decided to work together. About 6 months into the project it was discovered that their team was using already made templates. The work they did was not authentically engineered like they assured it would be but more so web designing using templates that weren’t theres. They took on a $20k project that they couldn’t do and thought they could use fake templates to deceive me. The damage this could’ve caused to my business! They also tried to put their company watermark on the online platform that they were paid to engineer. Keep in mind it was a workmanship not business partnership. The contract that they constructed had several discrepancies as they slyly added in a clause that would give them full marketing and advertising rights. It has been about 6 months now and JSL are refusing to respond to my legal counsel. Their business attorney firm that they have listed isn’t in business anymore and my attorneys can’t reach them. I have to use my social media influence to share my awful experience with these crooks, so that others won’t be a victim.
See review
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