Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
4
Quality of reviews
mdi-chevron-right
Replying to reviews
49%
Customer feedback
93%
Tone of expression
88%
Your profiles
google
HigherVisibility
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
35%
Delivery
6%
Customer service
53%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
ComputerSoft Sp. z o...
5
124
Agencja Interaktywna...
5
72
Applover Full-Stack...
4.9
58
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
relatively short period of
relatively short period of
seo vs paid advertising
seo vs paid advertising
brand success manager
brand success manager
as a small business
as a small business
was down for over
was down for over
opinion they are all
opinion they are all
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
HigherVisibility
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
HigherVisibility
1/1
Description
HigherVisibility
1/1
Localization
HigherVisibility
1/1
Multimedia
HigherVisibility
1/1
Contact
HigherVisibility
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.46
Reviews per profile
136
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
4
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
395
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
10
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
After working with HigherVisability for a better part of 2 years we have now started to find how much work they WERE NOT doing. Basic SEO tasks were not completed, no strategy was ever implemented, customer service horrible. Reports they provide are overloaded with incorrect and irrelevant data. I would not recommend them to anyone.
After working with HigherVisability for a better part of 2 years we have now started to find how much work they WERE NOT doing. Basic SEO tasks were not completed, no strategy was ever implemented, customer service horrible. Reports they provide are overloaded with incorrect and irrelevant data. I would not recommend them to anyone.
As numerous reviews on Yelp stated this was a major disappointment . For a marketing company , the concept and power of "first impression " is foreign to this "business ". Arrogant , inconsiderate and highly unprofessional . Totally ignored my appointment with them despite me calling and asking for a call back . Over the years I have dealt with number of SEO companies and most of them over promise and under deliver . This one was never capable of getting started ....
As numerous reviews on Yelp stated this was a major disappointment . For a marketing company , the concept and power of "first impression " is foreign to this "business ". Arrogant , inconsiderate and highly unprofessional . Totally ignored my appointment with them despite me calling and asking for a call back . Over the years I have dealt with number of SEO companies and most of them over promise and under deliver . This one was never capable of getting started ....
It was a very bad experience. Our site visibility when I hired them was 52% of market. We ranked in the top 2 on local pack for 17 keyword that we have been targeting for year. Fired them last month and visibility is at 24% with only 5 keyword left in the top 5. I have all the screen shots from SEMrush to prove everything.
It was a very bad experience. Our site visibility when I hired them was 52% of market. We ranked in the top 2 on local pack for 17 keyword that we have been targeting for year. Fired them last month and visibility is at 24% with only 5 keyword left in the top 5. I have all the screen shots from SEMrush to prove everything.
See review
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