Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
21/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
78%
Customer feedback
89%
Tone of expression
89%
Your profiles
google
SEO Inc - SEO Company Nashville TN
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
ComputerSoft Sp. z o...
5
124
Agencja Interaktywna...
5
72
Digital Law Marketin...
5
67
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
in cases where we
in cases where we
for more than a
for more than a
as a result of
as a result of
were not acceptable
were not acceptable
publish them on
publish them on
entering month
entering month
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
SEO Inc - SEO Company Nashville TN
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
SEO Inc - SEO Company Nashville TN
1/1
Description
SEO Inc - SEO Company Nashville TN
1/1
Localization
SEO Inc - SEO Company Nashville TN
1/1
Multimedia
SEO Inc - SEO Company Nashville TN
1/1
Contact
SEO Inc - SEO Company Nashville TN
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.5
Reviews per profile
18
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
559
letters
Amazing engagement.
Your customers leave really long and nice reviews. It is very important to keep it like that. Congratulations!
Number of reviews without text
2
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
In October of 2017 we hired SEO Inc. for site optimization and keyword marketing to increase web traffic. The project also required blog content creation, web page creation, back-linking, and social media management. We selected SEO Inc after meeting with the owner Gary and his son. They put on a great show to get our business. Entering month 2 we suspected problems. We had received zero BLOG content, zero ideas on new webpages, no back-links or info on achieving back-links, and no social media work. They didn’t even request social media access until entering month 4. By the time we canceled (5 months total) only a few of the intended pages were optimized correctly, while we never received the first back-link and were only told “we can’t see them yet but trust us”. Yea right. Most blog posts were not acceptable quality for publication and read like they were written by an English as a second or third language high school student. Gary himself told me he would not publish them on his own site. Then why send them to your customer Gary? We required third-party intervention to write our own BLOG articles and publish them. On my last call with Gary there was one lie after the other on how they had achieved and completed all work in our contract. Really … then explain zero added sites pages, 4 months of missing social media, 1 BLOG post (that we had to re-write) and the others you said were not acceptable for your own website, and zero back links. Gary, I’m sure you are reading this so let me tell you. For 30k spent on this, your company is a disgrace. You stole our money. This all boils down to an elaborate, and very expensive theft. You better believe I will tell everyone I come in contact with about you and your son. This will cost you in the long run.
In October of 2017 we hired SEO Inc. for site optimization and keyword marketing to increase web traffic. The project also required blog content creation, web page creation, back-linking, and social media management. We selected SEO Inc after meeting with the owner Gary and his son. They put on a great show to get our business. Entering month 2 we suspected problems. We had received zero BLOG content, zero ideas on new webpages, no back-links or info on achieving back-links, and no social media work. They didn’t even request social media access until entering month 4. By the time we canceled (5 months total) only a few of the intended pages were optimized correctly, while we never received the first back-link and were only told “we can’t see them yet but trust us”. Yea right. Most blog posts were not acceptable quality for publication and read like they were written by an English as a second or third language high school student. Gary himself told me he would not publish them on his own site. Then why send them to your customer Gary? We required third-party intervention to write our own BLOG articles and publish them. On my last call with Gary there was one lie after the other on how they had achieved and completed all work in our contract. Really … then explain zero added sites pages, 4 months of missing social media, 1 BLOG post (that we had to re-write) and the others you said were not acceptable for your own website, and zero back links. Gary, I’m sure you are reading this so let me tell you. For 30k spent on this, your company is a disgrace. You stole our money. This all boils down to an elaborate, and very expensive theft. You better believe I will tell everyone I come in contact with about you and your son. This will cost you in the long run.