Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/3/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
2
Quality of reviews
mdi-chevron-right
Replying to reviews
70%
Customer feedback
90%
Tone of expression
86%
Your profiles
google
On The Map Marketing
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
25%
Delivery
0%
Customer service
38%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
White Shark Media
4.2
183
ComputerSoft Sp. z o...
5
124
Rocket Marketing and...
5
106
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
our point of contact
our point of contact
my main source of
my main source of
design company in miami
design company in miami
take us off his
take us off his
potential client
potential client
search engine
search engine
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
On The Map Marketing
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
On The Map Marketing
1/1
Description
On The Map Marketing
1/1
Localization
On The Map Marketing
1/1
Multimedia
On The Map Marketing
1/1
Contact
On The Map Marketing
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.42
Reviews per profile
115
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
2
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
312
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
12
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
On the map has perhaps the worst customer service I have ever experienced. I received multiple email and phone call solicitations after I had already signed a contract with them. The monthly reports they provide are nothing but an excel spreadsheet. In the couple months that we were with them we saw a very minimal increase in traffic. They have no idea what they are doing.
On the map has perhaps the worst customer service I have ever experienced. I received multiple email and phone call solicitations after I had already signed a contract with them. The monthly reports they provide are nothing but an excel spreadsheet. In the couple months that we were with them we saw a very minimal increase in traffic. They have no idea what they are doing.
Another shady business... I used this company for my business, I’ve contacted by one of there pushy marker in Los Angeles and I decided to give them a try. All they do is sell you a muck up design and upload couple of articles on your website nobody will keep updating those articles, they’ll charge you every month and once you want to cancel on them they’ll tell you you will loose spot on the first page. This is what we call it extortion. Stay away from them.
Another shady business... I used this company for my business, I’ve contacted by one of there pushy marker in Los Angeles and I decided to give them a try. All they do is sell you a muck up design and upload couple of articles on your website nobody will keep updating those articles, they’ll charge you every month and once you want to cancel on them they’ll tell you you will loose spot on the first page. This is what we call it extortion. Stay away from them.
Received a call from their sales call center. Used sneaky and dishonest tactics, as well as attempted to deceive our admin staff claiming they were a potential client with an actual case. Based on these practices alone I would not recommend using their services.
Received a call from their sales call center. Used sneaky and dishonest tactics, as well as attempted to deceive our admin staff claiming they were a potential client with an actual case. Based on these practices alone I would not recommend using their services.
See review
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