Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
2/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
28%
Customer feedback
94%
Tone of expression
89%
Your profiles
google
Phoenix SEO Geek
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
SmartSites
4.9
503
Jives Media
5
164
e9digital
5
93
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
after being burned by
after being burned by
we are very happy
we are very happy
even though it
even though it
as well as
as well as
the ex partners
the ex partners
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Phoenix SEO Geek
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Phoenix SEO Geek
1/1
Description
Phoenix SEO Geek
1/1
Localization
Phoenix SEO Geek
1/1
Multimedia
Phoenix SEO Geek
1/1
Contact
Phoenix SEO Geek
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.5
Reviews per profile
18
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
293
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
1
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Contacted this company for over a month now bo response and they continue to help and individual steal from my call real using my email. Heading to marked location then will be involving state and attorney
Contacted this company for over a month now bo response and they continue to help and individual steal from my call real using my email. Heading to marked location then will be involving state and attorney
Have called 4 times regarding them allowing an ex business partner of a business to take over the account even though it was it was not HIS business, and is no longer listed as part of it. The payments came from the owners business account, not the ex partners. The ex partner directed him to transfer any refunds to his account, as well as basically stole the call rail, etc, while this company allowed him to do so, when he isn't even part of that business anymore, and changed it all into his new business name. The business it was basically taken from would have been happy to put whatever they needed on file to maintain the account (since it was payed through the ex partners card that was attached to the owner's business account) , but this company has refused to even get back in touch with him. . haven't gotten a single call back. I've also Facebook messaged. Very unprofessional to allow this to happen, and then blocked access to the owners call rail, even though it's still listed under his email. The business owner and I have called multiple times to get this rectified with no response. Bad business. In regards to your response you're correct you did not do business with me, but you did do business with my friend. I was helping him regarding this matter because he couldn't reach you. If you didn't do business with him why did he have banking transactions from your company as well as emails regarding the services? I'm just curious why it took you well over months to respond to this? With all the messages we left I would think you'd want to get to the bottom of the matter. Still not a phone call back to this day.
Have called 4 times regarding them allowing an ex business partner of a business to take over the account even though it was it was not HIS business, and is no longer listed as part of it. The payments came from the owners business account, not the ex partners. The ex partner directed him to transfer any refunds to his account, as well as basically stole the call rail, etc, while this company allowed him to do so, when he isn't even part of that business anymore, and changed it all into his new business name. The business it was basically taken from would have been happy to put whatever they needed on file to maintain the account (since it was payed through the ex partners card that was attached to the owner's business account) , but this company has refused to even get back in touch with him. . haven't gotten a single call back. I've also Facebook messaged. Very unprofessional to allow this to happen, and then blocked access to the owners call rail, even though it's still listed under his email. The business owner and I have called multiple times to get this rectified with no response. Bad business. In regards to your response you're correct you did not do business with me, but you did do business with my friend. I was helping him regarding this matter because he couldn't reach you. If you didn't do business with him why did he have banking transactions from your company as well as emails regarding the services? I'm just curious why it took you well over months to respond to this? With all the messages we left I would think you'd want to get to the bottom of the matter. Still not a phone call back to this day.
See review
We use cookies to provide the best possible service.