Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
3/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
35%
Customer feedback
79%
Tone of expression
98%
Your profiles
google
Anchor Wave Digital Marketing Agency
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
0%
Delivery
0%
Customer service
0%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Koszulki z Nadrukiem...
4.6
5339
Disruptive Advertisi...
4.8
314
Delante Agencja SEO...
4.8
224
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
can t say enough
can t say enough
could not be happier
could not be happier
my lack of technical
my lack of technical
get through to me
get through to me
this company for
this company for
the glendale chamber
the glendale chamber
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Anchor Wave Digital Marketing Agency
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Anchor Wave Digital Marketing Agency
1/1
Description
Anchor Wave Digital Marketing Agency
1/1
Localization
Anchor Wave Digital Marketing Agency
1/1
Multimedia
Anchor Wave Digital Marketing Agency
1/1
Contact
Anchor Wave Digital Marketing Agency
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.89
Reviews per profile
240
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
1
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
205
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
50
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I used this company for some very basic web site help. I paid them over two thousand dollars to add a few simple pages and fix some bad links. They did the bare minimum, and I've been having to fix lots of problems they missed or just didn't care to notify me about. I would not recommend this company for needs such as mine.
I used this company for some very basic web site help. I paid them over two thousand dollars to add a few simple pages and fix some bad links. They did the bare minimum, and I've been having to fix lots of problems they missed or just didn't care to notify me about. I would not recommend this company for needs such as mine.
Some guy named Evan called my office and claimed to be the Glendale Chamber in order to get through to me as the owner of my business. Then asks if I received the survey via email for the Glendale Chamber and he could resend to me. But the email was a sales pitch for services. Sneaky & Shady tactics. If you lie to get through to me and then lie about an email, I cannot ever trust another word you say. It should be criminal for you to pretend to be another company just so you can get through to the owners.
Some guy named Evan called my office and claimed to be the Glendale Chamber in order to get through to me as the owner of my business. Then asks if I received the survey via email for the Glendale Chamber and he could resend to me. But the email was a sales pitch for services. Sneaky & Shady tactics. If you lie to get through to me and then lie about an email, I cannot ever trust another word you say. It should be criminal for you to pretend to be another company just so you can get through to the owners.
See review
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