Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
8/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
39%
Customer feedback
70%
Tone of expression
87%
Your profiles
google
Sociallutions Media Group
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
33%
Delivery
0%
Customer service
33%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
ComputerSoft Sp. z o...
5
124
Okie Web Design
4.9
114
Agencja Interaktywna...
5
72
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
sociallutions has been
sociallutions has been
will continue to
will continue to
for my business
for my business
authority billed my credit
authority billed my credit
sociallutions media group
sociallutions media group
full funnel strategy
full funnel strategy
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Sociallutions Media Group
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Sociallutions Media Group
1/1
Description
Sociallutions Media Group
1/1
Localization
Sociallutions Media Group
1/1
Multimedia
Sociallutions Media Group
1/1
Contact
Sociallutions Media Group
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.48
Reviews per profile
23
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
1
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
381
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
7
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
On 9/3/2021 Sociallutions Media Group was paid $13,650.00 to set up our advertising accounts with Facebook, Instagram, Shopify, Klaviyo, a full funnel strategy. $6250.00 was paid in ADVANCE and I was promised in writing a 2 week on boarding process, development of ads, and organic postings. The $6250.00 included the following services: • $3000.00 Ad Spend Monthly • $2500.00 Account set up and management fee first month/$1200 management fee after -Full Funnel Strategy • $750.00 Social Media Management fee for entry level start up package organic content posting and management In addition to set up paid and sponsored advertising would be executed by SMG on both Facebook/Instagram platforms using multiple ad sets. SMG was supposed to provide analytics to me on a monthly basis or upon request. Under the terms of agreement, I was to have the ability to approve or deny all content before it becomes posted live on platform and request any changes. On 10/2/2021 SMG without my authority billed my credit card another $2100.00 for ad management. On 10/23/21 SMG billed my credit card $3150.00 for Facebook and Instagram paid ads. I was never provided data or ads so I have no idea if my money was actually used for my ads. On 11/3/2021 SMG without my authority billed my credit card another $2150.00 for ad management Total Amount paid to SMG= $13,650.00 in two months time Almost immediately after the contract was signed problems started to develop. Josh the owner of SMG tried to encourage me to let SMG change my Shopify website to a custom built website from his brother for an additional $4500.00 which I declined. After two weeks had long past and the set up was not complete Josh said they were struggling with the integration of Shopify, Facebook, Instagram and other applications. Josh admitted not being “friendly” with Shopify, Facebook, Instagram and other Shopify Integration apps and encouraged be again to let his brother take over development of a new website. On 10/12/2021 a notice of default was sent to Josh the Owner of SMG Sociallutions Media Group noting that Facebook, Instagram and other platforms were not properly installed, ads were being run without my consent or approval, and I had not been provided any data. I submitted written complaints almost daily to Josh and other staff members up until 11/17/2021 when I received a phone call from Facebook regarding the advertising account. The same day I also received a email from Klaviyo support. What I found was that Josh and his staff had never properly integrated Facebook and Instagram and was using their “in-house” advertising account to run improper ads on Facebook. Ad’s that I NEVER approved or were even given an opportunity to see. I also found out from Facebook that SMG was not an approved advertising agency and had in fact been given several cease-and-desist orders from Facebook regarding using their clients money to purchase ads for their own company. On 11/19/2021 – SMG was fired, and I had hired another agency to fill the services and complete the full funnel strategy. In addition to the loss of $13,650.00 it cost me an additional $10,000.00 to hire another agency to fix all the problems that SMG caused. I am writing this review now 3/6/2022 after receiving threats from a debt collection company located in Dallas, who claims Josh SMG has a default judgement against me for $5150.00 but cannot provide any proof of such judgement. The collection company, Southwest Recovery has called family members and lied saying they were trying to track me down regarding another completely unrelated matter. Southwest Recovery even threatened to evict my wife from our home and that they planned to call our mortgage bank, US Bank and advise them of the judgement. SMG has not once owned up to the fact that they were unable to perform the services outlined in the contract and proposal for which they were paid $13,650.00. Hopefully this post will save someone from this company.
On 9/3/2021 Sociallutions Media Group was paid $13,650.00 to set up our advertising accounts with Facebook, Instagram, Shopify, Klaviyo, a full funnel strategy. $6250.00 was paid in ADVANCE and I was promised in writing a 2 week on boarding process, development of ads, and organic postings. The $6250.00 included the following services: • $3000.00 Ad Spend Monthly • $2500.00 Account set up and management fee first month/$1200 management fee after -Full Funnel Strategy • $750.00 Social Media Management fee for entry level start up package organic content posting and management In addition to set up paid and sponsored advertising would be executed by SMG on both Facebook/Instagram platforms using multiple ad sets. SMG was supposed to provide analytics to me on a monthly basis or upon request. Under the terms of agreement, I was to have the ability to approve or deny all content before it becomes posted live on platform and request any changes. On 10/2/2021 SMG without my authority billed my credit card another $2100.00 for ad management. On 10/23/21 SMG billed my credit card $3150.00 for Facebook and Instagram paid ads. I was never provided data or ads so I have no idea if my money was actually used for my ads. On 11/3/2021 SMG without my authority billed my credit card another $2150.00 for ad management Total Amount paid to SMG= $13,650.00 in two months time Almost immediately after the contract was signed problems started to develop. Josh the owner of SMG tried to encourage me to let SMG change my Shopify website to a custom built website from his brother for an additional $4500.00 which I declined. After two weeks had long past and the set up was not complete Josh said they were struggling with the integration of Shopify, Facebook, Instagram and other applications. Josh admitted not being “friendly” with Shopify, Facebook, Instagram and other Shopify Integration apps and encouraged be again to let his brother take over development of a new website. On 10/12/2021 a notice of default was sent to Josh the Owner of SMG Sociallutions Media Group noting that Facebook, Instagram and other platforms were not properly installed, ads were being run without my consent or approval, and I had not been provided any data. I submitted written complaints almost daily to Josh and other staff members up until 11/17/2021 when I received a phone call from Facebook regarding the advertising account. The same day I also received a email from Klaviyo support. What I found was that Josh and his staff had never properly integrated Facebook and Instagram and was using their “in-house” advertising account to run improper ads on Facebook. Ad’s that I NEVER approved or were even given an opportunity to see. I also found out from Facebook that SMG was not an approved advertising agency and had in fact been given several cease-and-desist orders from Facebook regarding using their clients money to purchase ads for their own company. On 11/19/2021 – SMG was fired, and I had hired another agency to fill the services and complete the full funnel strategy. In addition to the loss of $13,650.00 it cost me an additional $10,000.00 to hire another agency to fix all the problems that SMG caused. I am writing this review now 3/6/2022 after receiving threats from a debt collection company located in Dallas, who claims Josh SMG has a default judgement against me for $5150.00 but cannot provide any proof of such judgement. The collection company, Southwest Recovery has called family members and lied saying they were trying to track me down regarding another completely unrelated matter. Southwest Recovery even threatened to evict my wife from our home and that they planned to call our mortgage bank, US Bank and advise them of the judgement. SMG has not once owned up to the fact that they were unable to perform the services outlined in the contract and proposal for which they were paid $13,650.00. Hopefully this post will save someone from this company.