Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
8/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
2
Quality of reviews
mdi-chevron-right
Replying to reviews
45%
Customer feedback
97%
Tone of expression
97%
Your profiles
google
Web Design and Company
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
0%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Koszulki z Nadrukiem...
4.6
5348
Abstrakt Marketing G...
4.1
227
Delante Agencja SEO...
4.8
224
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
our entire project portfolio
our entire project portfolio
went above and beyond
went above and beyond
when it comes to
when it comes to
web design and company
web design and company
small business owner
small business owner
reach out to
reach out to
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Web Design and Company
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Web Design and Company
1/1
Description
Web Design and Company
1/1
Localization
Web Design and Company
1/1
Multimedia
Web Design and Company
1/1
Contact
Web Design and Company
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.89
Reviews per profile
38
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
2
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
502
letters
Amazing engagement.
Your customers leave really long and nice reviews. It is very important to keep it like that. Congratulations!
Number of reviews without text
1
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
As a small business owner seeking to redesign my website, I was excited to support a fellow local business. After reading positive reviews, I decided to reach out to Web Design and Company online for more information about their services. Maya, one of their representatives, inquired about my availability for a quick call to discuss my needs. I promptly informed her that I was available immediately or after 2:30 PM. Maya responded with a message stating that she would reach out to me around 3:45 or 4 PM. However, as the clock neared 4:45, I reluctantly gave up and left the office. It was later relayed to me by my assistant that Maya finally called at 5 PM, mentioning that she had been stuck in a meeting but would send an email with a proposal. Now, the next morning has arrived, and I have yet to receive any call or email. As someone who values punctuality and respects the commitments I make, I cannot express how deeply let down I am by their lack of consideration for my time. I had cleared my schedule and eagerly anticipated our meeting, only to be left waiting and feeling disrespected. This kind of behavior not only reflects poorly on their professionalism but also raises doubts about their ability to effectively handle web design projects. In good conscience, I cannot recommend the services of Web Design and Company to anyone. They have demonstrated a clear disregard for client satisfaction and respect for their clients' time. As a fellow small business owner, I firmly believe in supporting local businesses, but unfortunately, Web Design and Company fails to meet the standards one would expect. Spare yourself the frustration and seek out a web design company that truly values professionalism, reliability, and respects the time of their clients.
As a small business owner seeking to redesign my website, I was excited to support a fellow local business. After reading positive reviews, I decided to reach out to Web Design and Company online for more information about their services. Maya, one of their representatives, inquired about my availability for a quick call to discuss my needs. I promptly informed her that I was available immediately or after 2:30 PM. Maya responded with a message stating that she would reach out to me around 3:45 or 4 PM. However, as the clock neared 4:45, I reluctantly gave up and left the office. It was later relayed to me by my assistant that Maya finally called at 5 PM, mentioning that she had been stuck in a meeting but would send an email with a proposal. Now, the next morning has arrived, and I have yet to receive any call or email. As someone who values punctuality and respects the commitments I make, I cannot express how deeply let down I am by their lack of consideration for my time. I had cleared my schedule and eagerly anticipated our meeting, only to be left waiting and feeling disrespected. This kind of behavior not only reflects poorly on their professionalism but also raises doubts about their ability to effectively handle web design projects. In good conscience, I cannot recommend the services of Web Design and Company to anyone. They have demonstrated a clear disregard for client satisfaction and respect for their clients' time. As a fellow small business owner, I firmly believe in supporting local businesses, but unfortunately, Web Design and Company fails to meet the standards one would expect. Spare yourself the frustration and seek out a web design company that truly values professionalism, reliability, and respects the time of their clients.
See review
We use cookies to provide the best possible service.