Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
8/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
11
Quality of reviews
mdi-chevron-right
Replying to reviews
52%
Customer feedback
100%
Tone of expression
92%
Your profiles
google
Agile & Co
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Abstrakt Marketing G...
4.1
227
ComputerSoft Sp. z o...
5
124
Hite Digital St. Lou...
5
109
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
sales have increased by
sales have increased by
has gone out of
has gone out of
when it comes
when it comes
back from them
back from them
5000 a month
5000 a month
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Agile & Co
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Agile & Co
1/1
Description
Agile & Co
1/1
Localization
Agile & Co
1/1
Multimedia
Agile & Co
1/1
Contact
Agile & Co
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.72
Reviews per profile
25
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
11
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
397
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
0
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
Something went wrong.
Most of your reviews are negative. You have to dig deeper to understand why. Please read the article and learn more.
Meet with one of their sales people. He was very friendly as seemed confident in their services. He is a salesman and not to one doing the work. I can understand that. We left the meeting excited about hearing back from them with pricing and a few other things. We never heard back from them again, even after sending a few emails to the sales person directly. What a waste of my time.
Meet with one of their sales people. He was very friendly as seemed confident in their services. He is a salesman and not to one doing the work. I can understand that. We left the meeting excited about hearing back from them with pricing and a few other things. We never heard back from them again, even after sending a few emails to the sales person directly. What a waste of my time.
I hired Leapclixx in 2014 to help me with my SEO. Met with the owner, Chans Webber, where he basically told me that they would have me in the number one position in our service category within 4 months. We were paying them $5000 a month in services starting in August of 2014. During the first 4 month from August 2014 to December 2014 our traffic actually decreased and we saw no improvement at all. Understandably, when you are paying $5000 a month, I was completely unhappy with the results and asked terminated the contract in December of 2014. Since then, Leap Clixx has hired an attorney to pursue us and attempt to collect fee's on the remaining portion of the contract from 2 years ago, even with the poor performance, that we will easily show from 2014. I would recommend making sure you do your due diligence in regards to the claims LeapClixx makes. Looks like our case will be settled in court.
I hired Leapclixx in 2014 to help me with my SEO. Met with the owner, Chans Webber, where he basically told me that they would have me in the number one position in our service category within 4 months. We were paying them $5000 a month in services starting in August of 2014. During the first 4 month from August 2014 to December 2014 our traffic actually decreased and we saw no improvement at all. Understandably, when you are paying $5000 a month, I was completely unhappy with the results and asked terminated the contract in December of 2014. Since then, Leap Clixx has hired an attorney to pursue us and attempt to collect fee's on the remaining portion of the contract from 2 years ago, even with the poor performance, that we will easily show from 2014. I would recommend making sure you do your due diligence in regards to the claims LeapClixx makes. Looks like our case will be settled in court.
See review
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