Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
8/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
92%
Customer feedback
80%
Tone of expression
97%
Your profiles
google
Web Strategy Plus
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
33%
Delivery
0%
Customer service
67%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
ComputerSoft Sp. z o...
5
124
LanternSol
5
104
Agencja Interaktywna...
5
72
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
greg and his team
greg and his team
i learned so much
i learned so much
if your looking for
if your looking for
who was contracted out
who was contracted out
web developer who
web developer who
reached out to
reached out to
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Web Strategy Plus
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Web Strategy Plus
1/1
Description
Web Strategy Plus
1/1
Localization
Web Strategy Plus
1/1
Multimedia
Web Strategy Plus
1/1
Contact
Web Strategy Plus
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.84
Reviews per profile
104
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
193
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
21
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Michelle is a great speaker and all, but do yourself a favor and avoid doing actual business with her. She is full of empty promises and can't follow through with anything she says she will. It's a get money quick business. Once you pay, your are unfortunately disposable to her.
Michelle is a great speaker and all, but do yourself a favor and avoid doing actual business with her. She is full of empty promises and can't follow through with anything she says she will. It's a get money quick business. Once you pay, your are unfortunately disposable to her.
Can never get ahold of anyone. Every time you call it goes straight to voicemail and even when you leave a message, they never call you back. I've been trying on and off for over 2 weeks.
Can never get ahold of anyone. Every time you call it goes straight to voicemail and even when you leave a message, they never call you back. I've been trying on and off for over 2 weeks.
I really had high hopes in working with Michelle after a friend recommended her company (the friend took the social media course). However, I was hiring WSP for developing my website and did not have a positive experience. I was sold one thing by WSP sales, then it was passed off to a project manager and a web developer (the developer is contracted out) as something totally different. I felt bad for her team (because it was clear they were not set up for success) and yet I still wanted to accomplish what I was promised in hiring WSP. Her business model and lack of communication is not my fault. The only saving grace was the very honest web developer who was contracted out. He had integrity, honesty, and also saw very early on that something was wrong just as I had. Michelle put her team in very uncomfortable situations when her and I had to negotiate how to proceed that they did not need to be a part of. Had Michelle taken responsibility for her mistakes, followed up with me personally when I reached out to her multiple times, and also showed some respect things could've at least ended in a very different place. We own multiple small businesses and I know things can happen. An owner's job is to take responsibility and make it right, not worse. To top things off at the very end when my site was launched, Michelle tried to claim that WSP designed the website (they did not, I did) AND put a link to her website. Not only did she NOT ask permission, but they did this after I had given final approval of site content (the web developer who was contracted out did not make this update and had no knowledge of why it was placed there). After I voiced my issues with this being done and most of all HOW it was done, it was quickly taken down. I had reached out to Michelle personally but I never did hear from her on this and I think that speaks to how she handles client relationships, tough situations, and frankly how honest she is with her clients. Extremely unfortunate because I love to support small businesses especially women-owned businesses. IF YOU'RE NEEDING TO HIRE FOR A WEBSITE ...I would not recommend WSP. They try to use a quick template (which you can do yourself), and the best person you'll get to work with is a developer who is not a part of the company and who WSP has under a non-compete (for up to 2 years). JUST HIRE THE DEVELOPER DIRECTLY, be handled with care, respect, and things will be a lot more efficient!
I really had high hopes in working with Michelle after a friend recommended her company (the friend took the social media course). However, I was hiring WSP for developing my website and did not have a positive experience. I was sold one thing by WSP sales, then it was passed off to a project manager and a web developer (the developer is contracted out) as something totally different. I felt bad for her team (because it was clear they were not set up for success) and yet I still wanted to accomplish what I was promised in hiring WSP. Her business model and lack of communication is not my fault. The only saving grace was the very honest web developer who was contracted out. He had integrity, honesty, and also saw very early on that something was wrong just as I had. Michelle put her team in very uncomfortable situations when her and I had to negotiate how to proceed that they did not need to be a part of. Had Michelle taken responsibility for her mistakes, followed up with me personally when I reached out to her multiple times, and also showed some respect things could've at least ended in a very different place. We own multiple small businesses and I know things can happen. An owner's job is to take responsibility and make it right, not worse. To top things off at the very end when my site was launched, Michelle tried to claim that WSP designed the website (they did not, I did) AND put a link to her website. Not only did she NOT ask permission, but they did this after I had given final approval of site content (the web developer who was contracted out did not make this update and had no knowledge of why it was placed there). After I voiced my issues with this being done and most of all HOW it was done, it was quickly taken down. I had reached out to Michelle personally but I never did hear from her on this and I think that speaks to how she handles client relationships, tough situations, and frankly how honest she is with her clients. Extremely unfortunate because I love to support small businesses especially women-owned businesses. IF YOU'RE NEEDING TO HIRE FOR A WEBSITE ...I would not recommend WSP. They try to use a quick template (which you can do yourself), and the best person you'll get to work with is a developer who is not a part of the company and who WSP has under a non-compete (for up to 2 years). JUST HIRE THE DEVELOPER DIRECTLY, be handled with care, respect, and things will be a lot more efficient!
See review
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