Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
12/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
3
Quality of reviews
mdi-chevron-right
Replying to reviews
82%
Customer feedback
91%
Tone of expression
95%
Your profiles
google
The Diamond Group Digital Marketing Agency
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Koszulki z Nadrukiem...
4.6
5361
Up Blue
4.8
150
ComputerSoft Sp. z o...
5
124
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
i highly recommend them
i highly recommend them
group is an amazing
group is an amazing
website and social media
website and social media
campaign management
campaign management
these are
these are
in lost
in lost
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
The Diamond Group Digital Marketing Agency
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
The Diamond Group Digital Marketing Agency
1/1
Description
The Diamond Group Digital Marketing Agency
1/1
Localization
The Diamond Group Digital Marketing Agency
1/1
Multimedia
The Diamond Group Digital Marketing Agency
1/1
Contact
The Diamond Group Digital Marketing Agency
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.82
Reviews per profile
22
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
3
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
416
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
2
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Appreciate the great reviews here – that’s part of why I hired them. Here’s what I experienced during my 3-month engagement – take from it what you will: • Paid $10,000 for first month’s “Momentum Phase” for planning. (I actually thought this was a good idea, until they parted ways with me 3 months into our contract and kept my $10,000). • Billed $3,594 for two “Landing Pages” that were never built at all. • Paid $994 for “Facebook Campaign Management” that never went live or generated any leads. • Was billed $2,794 for “Google Ads Management” that was never even turned on or generated a single lead. • Paid $4,600 for “Email & SMS Campaign Management” – not one email or SMS was ever sent. • Paid just under $4,000 for “SEO/Blog/Social Content” – no SEO technical fixes done, no back links or guest posts (per the SOW), got FOUR blog posts that were 100% AI-generated, and 3 of 24 social posts actually posted. • Paid $2,500 for a small amount of “Graphic Design” that was marginal at best. • Paid $3,750 for a “HubSpot Integration”. Was told this was done in-house, but user logs showed they just farmed the work out to HubSpot. • Was aggressively sold a $23,000 “Annual Contract” with HubSpot that I’m still stuck with – I’m guessing they are still collecting commissions. Plus, my lead volume dried up over 3 months under their watch, costing me six-figures in lost revenue. Ouch. In the end, I received a small partial refund of a few thousand dollars, but ZERO leads and NO revenue generated over a three-month period for almost $40,000 in lost fees would be devastating for most small business owners, like it was for me. Anyway, these are the details about my VERY costly mistake – thought they were worth sharing here. I don’t think these are totally incompetent or malicious people, but I find the concept of causing this much damage to my business and keeping $30,000 of someone’s money while delivering virtually zero value to be pretty unethical. Maybe you agree…and should make your choice accordingly, so you avoid a similar catastrophe. Just isn't worth the risk.
Appreciate the great reviews here – that’s part of why I hired them. Here’s what I experienced during my 3-month engagement – take from it what you will: • Paid $10,000 for first month’s “Momentum Phase” for planning. (I actually thought this was a good idea, until they parted ways with me 3 months into our contract and kept my $10,000). • Billed $3,594 for two “Landing Pages” that were never built at all. • Paid $994 for “Facebook Campaign Management” that never went live or generated any leads. • Was billed $2,794 for “Google Ads Management” that was never even turned on or generated a single lead. • Paid $4,600 for “Email & SMS Campaign Management” – not one email or SMS was ever sent. • Paid just under $4,000 for “SEO/Blog/Social Content” – no SEO technical fixes done, no back links or guest posts (per the SOW), got FOUR blog posts that were 100% AI-generated, and 3 of 24 social posts actually posted. • Paid $2,500 for a small amount of “Graphic Design” that was marginal at best. • Paid $3,750 for a “HubSpot Integration”. Was told this was done in-house, but user logs showed they just farmed the work out to HubSpot. • Was aggressively sold a $23,000 “Annual Contract” with HubSpot that I’m still stuck with – I’m guessing they are still collecting commissions. Plus, my lead volume dried up over 3 months under their watch, costing me six-figures in lost revenue. Ouch. In the end, I received a small partial refund of a few thousand dollars, but ZERO leads and NO revenue generated over a three-month period for almost $40,000 in lost fees would be devastating for most small business owners, like it was for me. Anyway, these are the details about my VERY costly mistake – thought they were worth sharing here. I don’t think these are totally incompetent or malicious people, but I find the concept of causing this much damage to my business and keeping $30,000 of someone’s money while delivering virtually zero value to be pretty unethical. Maybe you agree…and should make your choice accordingly, so you avoid a similar catastrophe. Just isn't worth the risk.
See review
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