Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
17/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
23%
Customer feedback
93%
Tone of expression
93%
Your profiles
google
Digital Advantage
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Jives Media
5
70
UpCity
4
36
Whistling Hound
5
35
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
couldn t be happier
couldn t be happier
they need your services
they need your services
anyone looking for
anyone looking for
i can handle my
i can handle my
of this company i
of this company i
thurston county edc
thurston county edc
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Digital Advantage
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Digital Advantage
1/1
Description
Digital Advantage
1/1
Localization
Digital Advantage
1/1
Multimedia
Digital Advantage
1/1
Contact
Digital Advantage
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.73
Reviews per profile
30
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
402
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
2
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Be wary of this company. I have had a nightmare experience with them trying to get what I would have thought were basic services. It ended with Digital Advantage being black listed by Thurston County Economic Development Center as a contractor to help people with grants from the state. They took $2500 from me and ran. They won't respond to my emails or the director of Thurston County EDC attempts to resolve the issue. The way this company handled my project was downright predatory. I have proof to back it up. Long story short, I was given a grant by Thurston County EDC to modernize my business and have more of an online presence due to covid. Digital Advantage *took advantage* of me by using my lack of knowledge of their industry to try to up-sell me at every turn. All I wanted was a simple, custom website that was as unique as my business. When I thought we had reached an understanding, I was sad to learn they said what they needed to just to get me to sign a contract. It took many months to get anything from them at all. Sometimes spanning 3-4 weeks without replying to my emails. I gave them time thinking, 'wow, they must be working hard on this awesome website.' After they finally presented me with something, I quickly discovered it was a $60 wordpress template (first result on google) with the media I PROVIDED shoehorned in. There was nothing custom about it. When confronted about this, I was told that they don't even build the websites, they contract it out. "So... what is it ya say you do here?" They basically are just a middle man for some wordpress template mill. Had they been up front with me about this I would have looked elsewhere. I can handle my own facebook ad sets, I can handle my social media, I can even build my own basic template website. I wanted something unique and professional, as I said. They made me believe I could get that for the agreed upon $4900. And then they deflected to their subcontractor when I sniffed out their secret. Now they won't return emails. They refuse to refund even a portion of my deposit at the request of the Thurston EDC director. Therefore they have been removed from the list of contractors that Thurston County EDC will use or refer their clients to. It's been 8 months since I've been in contact with Digital Advantage about my project. In that time I have lost $2500 and so much precious time. There is so much more to the unprofessionalism of this company, I could go on with examples. Would love to be able to update and tell you I got my money back.
Be wary of this company. I have had a nightmare experience with them trying to get what I would have thought were basic services. It ended with Digital Advantage being black listed by Thurston County Economic Development Center as a contractor to help people with grants from the state. They took $2500 from me and ran. They won't respond to my emails or the director of Thurston County EDC attempts to resolve the issue. The way this company handled my project was downright predatory. I have proof to back it up. Long story short, I was given a grant by Thurston County EDC to modernize my business and have more of an online presence due to covid. Digital Advantage *took advantage* of me by using my lack of knowledge of their industry to try to up-sell me at every turn. All I wanted was a simple, custom website that was as unique as my business. When I thought we had reached an understanding, I was sad to learn they said what they needed to just to get me to sign a contract. It took many months to get anything from them at all. Sometimes spanning 3-4 weeks without replying to my emails. I gave them time thinking, 'wow, they must be working hard on this awesome website.' After they finally presented me with something, I quickly discovered it was a $60 wordpress template (first result on google) with the media I PROVIDED shoehorned in. There was nothing custom about it. When confronted about this, I was told that they don't even build the websites, they contract it out. "So... what is it ya say you do here?" They basically are just a middle man for some wordpress template mill. Had they been up front with me about this I would have looked elsewhere. I can handle my own facebook ad sets, I can handle my social media, I can even build my own basic template website. I wanted something unique and professional, as I said. They made me believe I could get that for the agreed upon $4900. And then they deflected to their subcontractor when I sniffed out their secret. Now they won't return emails. They refuse to refund even a portion of my deposit at the request of the Thurston EDC director. Therefore they have been removed from the list of contractors that Thurston County EDC will use or refer their clients to. It's been 8 months since I've been in contact with Digital Advantage about my project. In that time I have lost $2500 and so much precious time. There is so much more to the unprofessionalism of this company, I could go on with examples. Would love to be able to update and tell you I got my money back.
I have worked with Cody for a few years now, not only does he take for ever to design a website but doesn't even communicate with you throughout the process or when there's issues with your site... so I paid for an new updated site including a store which was great until I had issues with it and was told he doesn't work for me and that he was sending my files to me and not dealing with my site anymore..I find a new web designer and none of my products I spent hours on uploading into the store are there and my site is completely jacked up.. my friend and I wanted another site built with him and after 6 months of nothing getting done and several meetings we were done.I would not recommend digital advantage to anyone, period.
I have worked with Cody for a few years now, not only does he take for ever to design a website but doesn't even communicate with you throughout the process or when there's issues with your site... so I paid for an new updated site including a store which was great until I had issues with it and was told he doesn't work for me and that he was sending my files to me and not dealing with my site anymore..I find a new web designer and none of my products I spent hours on uploading into the store are there and my site is completely jacked up.. my friend and I wanted another site built with him and after 6 months of nothing getting done and several meetings we were done.I would not recommend digital advantage to anyone, period.
See review
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