Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
17/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
82%
Customer feedback
82%
Tone of expression
82%
Your profiles
google
Its On Media
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
50%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Enerjoust, LLC | Mar...
5
98
AMARQUEZ
4.9
78
Loops Marketing | We...
5
77
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
had originally envisioned they
had originally envisioned they
started off as a
started off as a
would highly recommend
would highly recommend
it s on media
it s on media
trust this company
trust this company
the 90 days
the 90 days
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Its On Media
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Its On Media
1/1
Description
Its On Media
1/1
Localization
Its On Media
1/1
Multimedia
Its On Media
1/1
Contact
Its On Media
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.36
Reviews per profile
11
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
760
letters
Amazing engagement.
Your customers leave really long and nice reviews. It is very important to keep it like that. Congratulations!
Number of reviews without text
2
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
"It's on the Media " an attractive name and rank at the top on Google. The company though 3 years old states they have successfully completed 576 projects, have 255 global clients and have 67+ experts. There wasn't much reviews online but a list of established companies listed as partners. That sealed my confidence to reach out to them. Though no click through to actually see the products produced by the company of the listed companies. I started by chatting with a web developer name Alan Gould. I clearly told him what I needed and I needed a price quote. He gave me the quote of which I gave him my website address to study. That was 3/22/2019. By 3/25/2019 Alan based on his study suggested that I needed a full reconstruction of the site due to different Platforms, which I agree and paid initial payment of the updated estimates. The rest was to be paid after the inner pages of the site were released. Gary White took over communication as project manager and everything went smooth, home page template design was acceptable and inner pages was done by 4/4/2019, that's when I made the rest of the payment. Now we move to the next phase of the site which involved statements posting, downloading, displaying inventory, site functions and CRM building. This is where the struggle started. The statements weren’t posted in a timely manner. There were slow updates on progress via email and Gary wasn't answering the phone. After several communications we identified the issue and I did some research on how to resolve it on YouTube. The issue was fixed but, it became like pulling teeth on every step. That is when a senior project manager Name Sam Jordan took over the project, but though the project is pass due he still thinks everything should run by their inefficient an untimely process. It's not about being fictitious but I think the company over represented themselves online on expertise and capability. I felt like I was part of the team all through, there is no way somebody with zero experience can work with this company. As I post this review, my project isn't complete though originally promised time frame was 20-25 days. Having had a live site from the beginning I expected this company to have a proper analysis of the site requirements and functions. I even shared the back-end tools of my site and another 3rd party company’s analysis of what it will take to upgrade the site. Based on layout of their package they are saying the basic function of any site which is getting updated data wasn’t included. Instead they are sending me a video of how to do it myself, which is an irony because during the development process I was the one sending them some YouTube videos to address the functions of the site. Sam didn’t waste letting me know about their company’s capacity and legal status when I told about my review and gave him an opportunity to make things right. Be ready to baby seat professionals when you sign up with this company. Watch this space for more developments, accountability is key to doing business and growing.
"It's on the Media " an attractive name and rank at the top on Google. The company though 3 years old states they have successfully completed 576 projects, have 255 global clients and have 67+ experts. There wasn't much reviews online but a list of established companies listed as partners. That sealed my confidence to reach out to them. Though no click through to actually see the products produced by the company of the listed companies. I started by chatting with a web developer name Alan Gould. I clearly told him what I needed and I needed a price quote. He gave me the quote of which I gave him my website address to study. That was 3/22/2019. By 3/25/2019 Alan based on his study suggested that I needed a full reconstruction of the site due to different Platforms, which I agree and paid initial payment of the updated estimates. The rest was to be paid after the inner pages of the site were released. Gary White took over communication as project manager and everything went smooth, home page template design was acceptable and inner pages was done by 4/4/2019, that's when I made the rest of the payment. Now we move to the next phase of the site which involved statements posting, downloading, displaying inventory, site functions and CRM building. This is where the struggle started. The statements weren’t posted in a timely manner. There were slow updates on progress via email and Gary wasn't answering the phone. After several communications we identified the issue and I did some research on how to resolve it on YouTube. The issue was fixed but, it became like pulling teeth on every step. That is when a senior project manager Name Sam Jordan took over the project, but though the project is pass due he still thinks everything should run by their inefficient an untimely process. It's not about being fictitious but I think the company over represented themselves online on expertise and capability. I felt like I was part of the team all through, there is no way somebody with zero experience can work with this company. As I post this review, my project isn't complete though originally promised time frame was 20-25 days. Having had a live site from the beginning I expected this company to have a proper analysis of the site requirements and functions. I even shared the back-end tools of my site and another 3rd party company’s analysis of what it will take to upgrade the site. Based on layout of their package they are saying the basic function of any site which is getting updated data wasn’t included. Instead they are sending me a video of how to do it myself, which is an irony because during the development process I was the one sending them some YouTube videos to address the functions of the site. Sam didn’t waste letting me know about their company’s capacity and legal status when I told about my review and gave him an opportunity to make things right. Be ready to baby seat professionals when you sign up with this company. Watch this space for more developments, accountability is key to doing business and growing.
DON'T TRUST THIS COMPANY! They (David, Sam and Allen) led me to believe they would meet my expectations in building a well functioning marketplace website and convinced me to pay for it up front ($4850), which I did. During the 90 days contracted production period they kept getting things wrong (and repeating the same mistakes over and over again) so I had to keep sending them back to the drawing board. It would sometimes take up to 2 weeks to get a hold of them to discuss their mistakes and the poor quality of their work. Once the 90 days was up they attempted to get me to sign off on a website that did not include a number of the key features I was promised, was super slow, wasn't mobile responsive and had a sales cart/checkout that calculated incorrectly. And to top it all off they then tried to pursuade me to pay a monthly management subscription fee (approximately $1800 per month) and told me they would work on the mistakes and completing the website if I started the subscription with them, which I refused. Once I tried to get a 50% refund from them for incomplete service, they lied to my bank's legal team saying the website was incomplete as a result of me asking them to do extra work on it...when the truth is I had only been asking them to fix the multiple mistakes and complete the job they had told me they were capable of completing. I now truely believe that It's on Media don't have the knowledge or experience to develop professional websites, and that they are con artists with the agenda to rip off vulnerable small business owners. I have now hired another company to rebuild the website from scratch. This company is kind enough to charge me in stages, making sure I am happy with each stage. The experience with It's on Media has left me in debt. Again DO NOT TRUST THIS COMPANY. This heartless company will rip you off.
DON'T TRUST THIS COMPANY! They (David, Sam and Allen) led me to believe they would meet my expectations in building a well functioning marketplace website and convinced me to pay for it up front ($4850), which I did. During the 90 days contracted production period they kept getting things wrong (and repeating the same mistakes over and over again) so I had to keep sending them back to the drawing board. It would sometimes take up to 2 weeks to get a hold of them to discuss their mistakes and the poor quality of their work. Once the 90 days was up they attempted to get me to sign off on a website that did not include a number of the key features I was promised, was super slow, wasn't mobile responsive and had a sales cart/checkout that calculated incorrectly. And to top it all off they then tried to pursuade me to pay a monthly management subscription fee (approximately $1800 per month) and told me they would work on the mistakes and completing the website if I started the subscription with them, which I refused. Once I tried to get a 50% refund from them for incomplete service, they lied to my bank's legal team saying the website was incomplete as a result of me asking them to do extra work on it...when the truth is I had only been asking them to fix the multiple mistakes and complete the job they had told me they were capable of completing. I now truely believe that It's on Media don't have the knowledge or experience to develop professional websites, and that they are con artists with the agenda to rip off vulnerable small business owners. I have now hired another company to rebuild the website from scratch. This company is kind enough to charge me in stages, making sure I am happy with each stage. The experience with It's on Media has left me in debt. Again DO NOT TRUST THIS COMPANY. This heartless company will rip you off.
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