Your score shows up that you need to work on your reputation. It's not that hard, but please read carefully all articles, it might help you with achieving better results next time.
Learn moreAnalysis details
Duration
1 min
Date
22/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
0%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
D
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
100%
Tone of expression
75%
Your profiles
google
Jimnio Marketing
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
0%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
American Medical Bil...
1
2
T. Monroe Billing, L...
5
2
MediCode Healthcare...
5
2
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
as well
as well
they can
they can
this company
this company
i called him and
i called him and
and he never
and he never
this company
this company
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
You should work on it.
Jimnio Marketing
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Jimnio Marketing
1/1
Description
Jimnio Marketing
1/1
Localization
Jimnio Marketing
1/1
Multimedia
Jimnio Marketing
1/1
Contact
Jimnio Marketing
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
D
It could be better.
There is a lot of work to do. Whether it's an increasing amount of reviews or your average rating. Please read the article and learn more.
Reviews - Not enough reviews.
We found less than 10 reviews on your profiles. This is really bad. You should encourage your customers to leave more reviews. Please read the article and learn how to improve these statistics.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
4
Reviews per profile
4
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
302
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
0
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I called this company and the person that answered identified himself as Mylo Thompson. He has been nothing but unprofessional and rude! I called him initially to inquire about prices for web maintenance and we talked for several minutes. He then set a time for later that day to call me back after he looked at the website and he never called. I called him and left a message and he never returned my call. Two days later, I called him and he answered the phone and after I stated my name, he hung up on me and did not answer when I called back. Completely unprofessional business practices and no courtesy or decency exhibited in these interactions. Would not recommend this company to anyone based on this rude behavior to a potential customer.
I called this company and the person that answered identified himself as Mylo Thompson. He has been nothing but unprofessional and rude! I called him initially to inquire about prices for web maintenance and we talked for several minutes. He then set a time for later that day to call me back after he looked at the website and he never called. I called him and left a message and he never returned my call. Two days later, I called him and he answered the phone and after I stated my name, he hung up on me and did not answer when I called back. Completely unprofessional business practices and no courtesy or decency exhibited in these interactions. Would not recommend this company to anyone based on this rude behavior to a potential customer.
See review
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