Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
22/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
100%
Customer feedback
100%
Tone of expression
90%
Your profiles
google
Enchanted Marketing
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Disruptive Advertisi...
4.8
316
Delante Agencja SEO...
4.8
225
AltaVista Strategic...
5
176
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
i would highly recommend
i would highly recommend
marketing has made a
marketing has made a
presidential limo service
presidential limo service
anyone could see it
anyone could see it
report in youtube
report in youtube
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Enchanted Marketing
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Enchanted Marketing
1/1
Description
Enchanted Marketing
1/1
Localization
Enchanted Marketing
1/1
Multimedia
Enchanted Marketing
1/1
Contact
Enchanted Marketing
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.6
Reviews per profile
10
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
437
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
0
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
We feel this company invaded our privacy just to offer their services. They decided to post in Youtube and use our legal name and logo and talk about our website, and google ranking without any authorization.One thing is to promote your services, and another is to invade a company's privacy. If you are in the marketing business, you should know this. VERY UNETHICAL. Answer to response by Enchanted Marketing: Sir that video you posted was public and anyone could see it in Youtube. You were not authorized to do this. You might have wanted to share how you could help us with our website and offer your services, but you could have send us something directly by email, or over the phone or in a formal proposal. I have not authorized you to do your report in Youtube under our company's legal name , nor explain what we do or not do publicly where anyone could see it. You are exposing our business information and not in a good way, and we do not appreciate your methods. They are very invasive. You even used my name. Did you tell me at any moment, you were doing this kind of report in YOUTUBE. NO, you did not. When entering in youtube and typing our company's name, your video was showing to everyone. If you want to do business with our company, you must be ethical, responsible and formal in your dealings. WE ARE GLAD THE VIDEO WAS REMOVED.
We feel this company invaded our privacy just to offer their services. They decided to post in Youtube and use our legal name and logo and talk about our website, and google ranking without any authorization.One thing is to promote your services, and another is to invade a company's privacy. If you are in the marketing business, you should know this. VERY UNETHICAL. Answer to response by Enchanted Marketing: Sir that video you posted was public and anyone could see it in Youtube. You were not authorized to do this. You might have wanted to share how you could help us with our website and offer your services, but you could have send us something directly by email, or over the phone or in a formal proposal. I have not authorized you to do your report in Youtube under our company's legal name , nor explain what we do or not do publicly where anyone could see it. You are exposing our business information and not in a good way, and we do not appreciate your methods. They are very invasive. You even used my name. Did you tell me at any moment, you were doing this kind of report in YOUTUBE. NO, you did not. When entering in youtube and typing our company's name, your video was showing to everyone. If you want to do business with our company, you must be ethical, responsible and formal in your dealings. WE ARE GLAD THE VIDEO WAS REMOVED.
See review
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