Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
23/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
101
Quality of reviews
mdi-chevron-right
Replying to reviews
2%
Customer feedback
59%
Tone of expression
87%
Your profiles
google
Kebab Star Marks & Indyjska Restaurant
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
40%
Delivery
7%
Customer service
9%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
KEBAB KING
3.8
3265
Zahir kebab
3.7
1959
Neobab Kebab Wrocław
4.1
1270
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
when you re craving
when you re craving
lepszych kebabów jakie jadłam
lepszych kebabów jakie jadłam
mięso kula mocy ale
mięso kula mocy ale
długi czas oczekiwania
długi czas oczekiwania
bardzo słabej jakości
bardzo słabej jakości
70 kebabu to
70 kebabu to
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Kebab Star Marks & Indyjska Restaurant
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Kebab Star Marks & Indyjska Restaurant
1/1
Description
Kebab Star Marks & Indyjska Restaurant
1/1
Localization
Kebab Star Marks & Indyjska Restaurant
1/1
Multimedia
Kebab Star Marks & Indyjska Restaurant
1/1
Contact
Kebab Star Marks & Indyjska Restaurant
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.18
Reviews per profile
1213
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
101
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
103
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
498
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
72 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
To miejsce jest słabe z kilku powodów jeden późną nocą pan nie chciał przyjąć karty chciał tylko i wyłącznie gotówkę bez wydawania rachunków. Dwa Bułka podgrzewania w mikrofalówce czy mięso z pudełka ze sklepu z kurczakiem. Ogólnie nie polecam paskudnie. Jedyne co można było zrobić z tym posiłkiem to wyrzuć do kosza.
To miejsce jest słabe z kilku powodów jeden późną nocą pan nie chciał przyjąć karty chciał tylko i wyłącznie gotówkę bez wydawania rachunków. Dwa Bułka podgrzewania w mikrofalówce czy mięso z pudełka ze sklepu z kurczakiem. Ogólnie nie polecam paskudnie. Jedyne co można było zrobić z tym posiłkiem to wyrzuć do kosza.
Не дуже чисто, але за проханням приберуть, кебаб дуже смачний, але помітно зменшився в розмірі 🤔😠, також за кульок, целофановий одноразовий, з їжею на винос беруть по злотому 😤😠, позор. Швидкість на рівні черепахи, обіцяний час сміливо можна множити на два. По висновку що 4* став 2-*
Не дуже чисто, але за проханням приберуть, кебаб дуже смачний, але помітно зменшився в розмірі 🤔😠, також за кульок, целофановий одноразовий, з їжею на винос беруть по злотому 😤😠, позор. Швидкість на рівні черепахи, обіцяний час сміливо можна множити на два. По висновку що 4* став 2-*
Lokal anulował zamówienie z pyszne.pl 20 minut przed planowanym czasem doręczenia (planowana dostawa przed zamknięciem lokalu). Przy próbie kontaktu telefonicznego odebrał obcokrajowiec który na pytanie czemu zamówienie zostało anulowane zapytał: zestaw standard?
Lokal anulował zamówienie z pyszne.pl 20 minut przed planowanym czasem doręczenia (planowana dostawa przed zamknięciem lokalu). Przy próbie kontaktu telefonicznego odebrał obcokrajowiec który na pytanie czemu zamówienie zostało anulowane zapytał: zestaw standard?
See review
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