Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
24/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
100%
Customer feedback
82%
Tone of expression
93%
Your profiles
google
WEB DESIGN by CONNECTICUT WEBSITES
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
0%
Delivery
67%
Customer service
100%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Delante Agencja SEO...
4.8
224
ComputerSoft Sp. z o...
5
124
Develomark
4.7
86
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
web design by connecticut
web design by connecticut
ve known gary for
ve known gary for
years he designed
years he designed
small claims court
small claims court
repayment plan
repayment plan
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
WEB DESIGN by CONNECTICUT WEBSITES
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
WEB DESIGN by CONNECTICUT WEBSITES
1/1
Description
WEB DESIGN by CONNECTICUT WEBSITES
1/1
Localization
WEB DESIGN by CONNECTICUT WEBSITES
1/1
Multimedia
WEB DESIGN by CONNECTICUT WEBSITES
1/1
Contact
WEB DESIGN by CONNECTICUT WEBSITES
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.73
Reviews per profile
44
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
237
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
8
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
This guy seems very knowledgeable at start! I was duped into believing he could deliver what I needed!! He never produced any mock ups just ideas and excuses for delays!! Well he has taken my deposit and never delivered any work!!! He won't return my calls nor answer any emails!! He is 100% unreliable, unprofessional and downright a thief!!! I will be looking to recoup my $2k that he stole from me!!!! It's a year later and I still don't have the 2 websites I conctracted for!!! Crook!!!!!
This guy seems very knowledgeable at start! I was duped into believing he could deliver what I needed!! He never produced any mock ups just ideas and excuses for delays!! Well he has taken my deposit and never delivered any work!!! He won't return my calls nor answer any emails!! He is 100% unreliable, unprofessional and downright a thief!!! I will be looking to recoup my $2k that he stole from me!!!! It's a year later and I still don't have the 2 websites I conctracted for!!! Crook!!!!!
I hired Gary from Ct websites on may of last year 2016. Gary seemed knowledgeable and helpful and it's what made me decide to hire him to build me a website for my business. After agreeing on a price of $2000 I sent him a deposit of $1000 to get started. I was promised to have a working website within 8 weeks. After reaching out to him regarding the progress I didn't get nowhere and all of the sudden he stopped returning phone calls and emails. To this day he hasn't let me know why he is entitled to the money I paid him for no services rendered. I made numerous attempts to reach him and received nothing. It's pretty sad that it has gotten to this point that I have to take him to small claims court and file a complaint with department of consumer protection . Please beware. Nice response gary! Keep fooling yourself and the public of what actually happened.
I hired Gary from Ct websites on may of last year 2016. Gary seemed knowledgeable and helpful and it's what made me decide to hire him to build me a website for my business. After agreeing on a price of $2000 I sent him a deposit of $1000 to get started. I was promised to have a working website within 8 weeks. After reaching out to him regarding the progress I didn't get nowhere and all of the sudden he stopped returning phone calls and emails. To this day he hasn't let me know why he is entitled to the money I paid him for no services rendered. I made numerous attempts to reach him and received nothing. It's pretty sad that it has gotten to this point that I have to take him to small claims court and file a complaint with department of consumer protection . Please beware. Nice response gary! Keep fooling yourself and the public of what actually happened.
I wish no stars was an option. Beware. Took a $500 deposit from me. Laid out a plan. Never followed it. Never delivered anything. Just kept telling me it was coming. Then I asked for a refund which he told me he was going to send me when he got paid from people; which he never did. I even offered him a repayment plan option. He declined. Ultimately ended up in small claims court where he didn't show up. Judgement in my favor and even then he was given a simple repayment plan. However he still has returned zero monies.
I wish no stars was an option. Beware. Took a $500 deposit from me. Laid out a plan. Never followed it. Never delivered anything. Just kept telling me it was coming. Then I asked for a refund which he told me he was going to send me when he got paid from people; which he never did. I even offered him a repayment plan option. He declined. Ultimately ended up in small claims court where he didn't show up. Judgement in my favor and even then he was given a simple repayment plan. However he still has returned zero monies.
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