In September 2022, my journey into e-commerce hell began when I chose 1Digital Agency to build our BigCommerce site. Seduced by their reasonable pricing and promises to meet my detailed requirements, I expected professionalism and efficiency. What followed was nothing short of a nightmare. Mismanagement from Day One: The project kicked off with a glaring red flag—their project manager was utterly clueless about our meticulously detailed requirements. This lack of communication from the sales team set the tone for the entire project. A Black Hole of Time and Money: The project, which was supposed to take 2-3 months, dragged on with no end in sight. The design team's incompetence was so profound that I was compelled to hire an external designer to show them what a professional site should look like. $10,000 vanished into the abyss of designing a homepage alone, a testament to their reckless disregard for budget and timelines. Lack of Accountability and Skill: As the project meandered through its eighth month without substantial progress, it became evident that 1Digital was more interested in racking up billable hours than delivering results. Their overseas developers, disconnected from our objectives, and local team, adept at saying "we can't do that," formed a symphony of ineptitude. Empty Promises and Ultimatums: When I finally demanded intervention from higher-ups, the CEO’s promises were as empty as the progress reports. The switch to a fixed-cost contract and assurances of priority were mere placations. As deadlines became a joke, our project was relegated to the back burner, further delayed by their abysmal prioritization and execution. A Complete Breach of Trust: Fast forward to January 2024, 1Digital demanded the final payment without fulfilling their contractual obligations or providing a functioning site. Their refusal to offer the standard 30-day bug fixes post-launch was the final straw, breaching our contract and eroding any remaining trust. Legal Woes and a Warning: Our relationship with 1Digital Agency has now devolved into a legal battle, a path I never wished to take. But it's a necessary step to prevent this unscrupulous company from inflicting similar harm on others. Do Not Make Our Mistake: I implore any small or medium-sized business looking to venture into e-commerce to steer clear of 1Digital Agency. Their operation, plagued by mismanagement, incompetence, and a blatant disregard for client success, is a recipe for disaster. Let our experience be a warning: choosing 1Digital Agency could spell the ruin of your e-commerce dreams.