Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
25/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
5%
Customer feedback
95%
Tone of expression
95%
Your profiles
google
Boston Web Marketing
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
0%
Customer service
100%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
WordStream by LOCALi...
4.6
204
ComputerSoft Sp. z o...
5
124
Agencja Interaktywna...
5
73
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
them for 3 years
them for 3 years
have a great team
have a great team
search engine optimization
search engine optimization
didn t have any
didn t have any
they just told us
they just told us
do better
do better
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Boston Web Marketing
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Boston Web Marketing
1/1
Description
Boston Web Marketing
1/1
Localization
Boston Web Marketing
1/1
Multimedia
Boston Web Marketing
1/1
Contact
Boston Web Marketing
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.8
Reviews per profile
20
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
1
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
399
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
1
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I worked with them for over a year on our commercial website, they promised a lot in the beginning, but very little was accomplished. And when we wanted what we were promised regarding SEO results, they just told us there are two many companies out there to get us on the first page on Google search. But they didn't have any problem with promising that to us before signing the contract. We didn't have any website before so we trusted them with the website design that was needed to be done from scratch. The first version of the website that was absolutely terrible, any 10-year old would do better. It was so 1990's that I had to design the website myself in free website builder and send it to them to show them what is an acceptable design. It took many months to get the design where we wanted it to be, but there were still problems with blog posts and other new content. Each time something new was added to the website, I had to go through it and send them list of things that need to be finished or edited, as it often contained grammar mistakes, wrong alignment, or picture formatting. Not to mention their only responsibility with blog posts was to proof-read what I wrote and upload it to the website, but still there were too many mistakes and I head to proof-read each uploaded blog post myself. It was just ridiculous at the end. My boss and I had a meeting with our sales person from BWM as well as with the guy who worked on our website. Each time we said something that we are not happy about, they just told us where's the problem on our end. That we have unreasonable expectations, that they can't focus on something because we wanted them to work on something else...etc. They never admitted any fault and always blamed us - they're paying customer. Finally, we gave them 1 more month hoping they would try and do better. All we got was ignoring e-mails and phone calls. We woudln't recommend working with them.
I worked with them for over a year on our commercial website, they promised a lot in the beginning, but very little was accomplished. And when we wanted what we were promised regarding SEO results, they just told us there are two many companies out there to get us on the first page on Google search. But they didn't have any problem with promising that to us before signing the contract. We didn't have any website before so we trusted them with the website design that was needed to be done from scratch. The first version of the website that was absolutely terrible, any 10-year old would do better. It was so 1990's that I had to design the website myself in free website builder and send it to them to show them what is an acceptable design. It took many months to get the design where we wanted it to be, but there were still problems with blog posts and other new content. Each time something new was added to the website, I had to go through it and send them list of things that need to be finished or edited, as it often contained grammar mistakes, wrong alignment, or picture formatting. Not to mention their only responsibility with blog posts was to proof-read what I wrote and upload it to the website, but still there were too many mistakes and I head to proof-read each uploaded blog post myself. It was just ridiculous at the end. My boss and I had a meeting with our sales person from BWM as well as with the guy who worked on our website. Each time we said something that we are not happy about, they just told us where's the problem on our end. That we have unreasonable expectations, that they can't focus on something because we wanted them to work on something else...etc. They never admitted any fault and always blamed us - they're paying customer. Finally, we gave them 1 more month hoping they would try and do better. All we got was ignoring e-mails and phone calls. We woudln't recommend working with them.
See review
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