Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
25/4/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
23%
Customer feedback
96%
Tone of expression
94%
Your profiles
google
Elevation
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
67%
Delivery
0%
Customer service
67%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
ComputerSoft Sp. z o...
5
124
LAUDO Designagentur...
5
75
Thrive Design
5
74
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
never made me feel
never made me feel
1 for 1 match
1 for 1 match
take longer than
take longer than
through our website
through our website
working with
working with
has been
has been
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Elevation
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Elevation
1/1
Description
Elevation
1/1
Localization
Elevation
1/1
Multimedia
Elevation
1/1
Contact
Elevation
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.68
Reviews per profile
53
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
8
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
401
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
2
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The first customer rep I had here was wonder (Carter, I miss you!), everyone else I have come into contact has been pretty incompetent. From the attention to detail, to the actual turn around time on requests, nothing is ever simple. We often find ourselves doing the work ourselves because they can't get it right. I would not recommend Elevation based on my experience, you are better off hiring a freelancer.
The first customer rep I had here was wonder (Carter, I miss you!), everyone else I have come into contact has been pretty incompetent. From the attention to detail, to the actual turn around time on requests, nothing is ever simple. We often find ourselves doing the work ourselves because they can't get it right. I would not recommend Elevation based on my experience, you are better off hiring a freelancer.
My website LOOKS good but getting it to function correctly has been a huge pain. The company is only available through written communication so explaining the problem over the phone is not possible. My main goals when choosing elevation were to allow the community we serve to be able to sign up through our website and for event registration to go through our website. We were told we would save money using Wordpress rather than Wix, but now I am told I MUST pay for PayPal Pro and WooCommerce or the website they have built for me will not work. I am beyond frustrated and have been working with them for about 2 years. If you are a small nonprofit and want your website to be anything more than a basic cute web page, skip Elevation Web.
My website LOOKS good but getting it to function correctly has been a huge pain. The company is only available through written communication so explaining the problem over the phone is not possible. My main goals when choosing elevation were to allow the community we serve to be able to sign up through our website and for event registration to go through our website. We were told we would save money using Wordpress rather than Wix, but now I am told I MUST pay for PayPal Pro and WooCommerce or the website they have built for me will not work. I am beyond frustrated and have been working with them for about 2 years. If you are a small nonprofit and want your website to be anything more than a basic cute web page, skip Elevation Web.
I was working with Alyssa Hansen who went on leave and since that time, I have not had any luck reaching anyone there. Email, website contact and phone call. Radio silence. I assume they are out of business.
I was working with Alyssa Hansen who went on leave and since that time, I have not had any luck reaching anyone there. Email, website contact and phone call. Radio silence. I assume they are out of business.
See review
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