Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
7/5/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
60
Quality of reviews
mdi-chevron-right
Replying to reviews
54%
Customer feedback
98%
Tone of expression
95%
Your profiles
google
SearchBerg
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
22%
Delivery
11%
Customer service
56%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
SmartSites
4.9
618
inBeat Agency
4.9
205
ComputerSoft Sp. z o...
5
124
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
satisfaction sets him apart
satisfaction sets him apart
jump back into using
jump back into using
under 1 week
under 1 week
please stay away from
please stay away from
their sales
their sales
crooks crooks
crooks crooks
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
SearchBerg
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
SearchBerg
1/1
Description
SearchBerg
1/1
Localization
SearchBerg
1/1
Multimedia
SearchBerg
1/1
Contact
SearchBerg
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.78
Reviews per profile
193
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
60
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
332
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
4
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
3 rewiews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The representative “Bellamy” was rude to me after I stated my budget. As well as continuously calling and messaging in attempt to get in contact with me. After that I made the decision to wait, and Bellamy told me to stop texting them. I’m sure this company has great work, but my experience with this representative made me not want to go with Search Berg.
The representative “Bellamy” was rude to me after I stated my budget. As well as continuously calling and messaging in attempt to get in contact with me. After that I made the decision to wait, and Bellamy told me to stop texting them. I’m sure this company has great work, but my experience with this representative made me not want to go with Search Berg.
So today I recieved an email from the company quite frankly continuing to pressure me into doing buisness with them after having told them I wanted my full refund. It has been over two weeks and the refund they promised me has still not been refunded. Do yourselves a favor and please stay away from this buisness. I will try and attach and image of the email this person sent me.
So today I recieved an email from the company quite frankly continuing to pressure me into doing buisness with them after having told them I wanted my full refund. It has been over two weeks and the refund they promised me has still not been refunded. Do yourselves a favor and please stay away from this buisness. I will try and attach and image of the email this person sent me.
See review
We use cookies to provide the best possible service.