Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
7/5/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
94%
Tone of expression
97%
Your profiles
google
Intero Digital
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
29%
Delivery
0%
Customer service
29%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Delante Agencja SEO...
4.8
223
Mountain Air Marketi...
5
168
Infront Webworks
4.9
132
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
deep bench of talented
deep bench of talented
5 star rating to
5 star rating to
can t say enough
can t say enough
small business owners nightmare
small business owners nightmare
but they failed
but they failed
colorado springs
colorado springs
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Intero Digital
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Intero Digital
1/1
Description
Intero Digital
1/1
Localization
Intero Digital
1/1
Multimedia
Intero Digital
1/1
Contact
Intero Digital
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.84
Reviews per profile
236
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
1
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
325
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
14
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
4 rewiews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Total waste of money might as well flush it down the pot 1200.00 a month gave them 12 months and still can't find my listing! New guy said was not even entered in right guess should have hired a professional!
Total waste of money might as well flush it down the pot 1200.00 a month gave them 12 months and still can't find my listing! New guy said was not even entered in right guess should have hired a professional!
update: meh. We have been using Social SEO in our high tech , mid sized, B2B company for about 8 months now for PPC and SEO services. I have been very pleased with the results. we are seeing solid results in both SEO and PPC and we are expanding our services with them. I would recommend them to friends and family.
update: meh. We have been using Social SEO in our high tech , mid sized, B2B company for about 8 months now for PPC and SEO services. I have been very pleased with the results. we are seeing solid results in both SEO and PPC and we are expanding our services with them. I would recommend them to friends and family.
Very disappointed in the service. after 2 years and $25k spent, I'm not generating the traffic I'd hoped for. My account manager Matt was very friendly and responsive but they failed to help my small business succeed. Terrible Keyword choices, no competitor analysis, hardly any quality backlinks built over 2 years, bad page title and h1 choices. Blamed my package size that limited them from doing more.
Very disappointed in the service. after 2 years and $25k spent, I'm not generating the traffic I'd hoped for. My account manager Matt was very friendly and responsive but they failed to help my small business succeed. Terrible Keyword choices, no competitor analysis, hardly any quality backlinks built over 2 years, bad page title and h1 choices. Blamed my package size that limited them from doing more.
See review
We use cookies to provide the best possible service.