Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
7/5/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
17
Quality of reviews
mdi-chevron-right
Replying to reviews
43%
Customer feedback
90%
Tone of expression
91%
Your profiles
google
Website Depot - Digital Marketing & Web Design
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
38%
Delivery
0%
Customer service
13%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
La Mejor Website
5
155
RJP.design - Web Des...
5
111
United of Web | Desi...
5
96
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
you should be talking
you should be talking
recently had the pleasure
recently had the pleasure
long story short
long story short
stay away from
stay away from
and do nothing
and do nothing
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Website Depot - Digital Marketing & Web Design
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Website Depot - Digital Marketing & Web Design
1/1
Description
Website Depot - Digital Marketing & Web Design
1/1
Localization
Website Depot - Digital Marketing & Web Design
1/1
Multimedia
Website Depot - Digital Marketing & Web Design
1/1
Contact
Website Depot - Digital Marketing & Web Design
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.57
Reviews per profile
86
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
17
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
367
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
9
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Charged me $5000 for top of the line website! It the website is a joke! Many of the links lead to nowhere, Took much longer then agreed to build the website, a lot of the things didn’t match what was agreed upon. Irresponsible, bad and negligent company!! Lost so much business because of these people!
Charged me $5000 for top of the line website! It the website is a joke! Many of the links lead to nowhere, Took much longer then agreed to build the website, a lot of the things didn’t match what was agreed upon. Irresponsible, bad and negligent company!! Lost so much business because of these people!
Never work with them i hired them and they took my money and did not do anything this is complete scam dont fall for it . They will promise you everything and do nothing . All of there 5 star reviews are fake . Stay away from them they will rob you.
Never work with them i hired them and they took my money and did not do anything this is complete scam dont fall for it . They will promise you everything and do nothing . All of there 5 star reviews are fake . Stay away from them they will rob you.
They have friendly people working there. But horrible response time. A 1 page website that according to the service agreement should take 3 weeks is now 7 weeks and still mistakes are being made. The quality of work is average, nothing to be excited about. As for now I wouldn't recommend this company to anyone.
They have friendly people working there. But horrible response time. A 1 page website that according to the service agreement should take 3 weeks is now 7 weeks and still mistakes are being made. The quality of work is average, nothing to be excited about. As for now I wouldn't recommend this company to anyone.
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