Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
7/5/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
9
Quality of reviews
mdi-chevron-right
Replying to reviews
55%
Customer feedback
89%
Tone of expression
97%
Your profiles
google
Coalition - Los Angeles SEO Company
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
43%
Delivery
0%
Customer service
57%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
ComputerSoft Sp. z o...
5
124
Website Depot - Digi...
4.6
86
Modern Practice | Ma...
5
75
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
look no further than
look no further than
ppc campaigns google analytics
ppc campaigns google analytics
no stone unturned
no stone unturned
only to find out
only to find out
reviews as well
reviews as well
my money back
my money back
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Coalition - Los Angeles SEO Company
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Coalition - Los Angeles SEO Company
1/1
Description
Coalition - Los Angeles SEO Company
1/1
Localization
Coalition - Los Angeles SEO Company
1/1
Multimedia
Coalition - Los Angeles SEO Company
1/1
Contact
Coalition - Los Angeles SEO Company
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.81
Reviews per profile
225
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
9
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
361
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
25
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Company failed to produce results as promised, then after services cancelled went back into our website and made changes to template files, layout of site and removed proprietary images designed by our company.
Company failed to produce results as promised, then after services cancelled went back into our website and made changes to template files, layout of site and removed proprietary images designed by our company.
This is a SCAM! I tried them out because most of their reviews looked good. But I should’ve looked at their negative reviews as well, but I didn’t. I gave them over $1500 to market my company. Only one week after paying them ,they told me I had to pay them another $1500 to continue their service. But they didn’t post anything for me, they didn’t market anything, they did nothing. They said they spent a lot of time researching analytics for me. But I paid them to market, not just research. Thankfully I told my banks fraud department, and they were able to get my money back. I’m still considering contacting the police, so this doesn’t happen to anyone else. There’s far better marketing companies that charge far less then this scam of a company
This is a SCAM! I tried them out because most of their reviews looked good. But I should’ve looked at their negative reviews as well, but I didn’t. I gave them over $1500 to market my company. Only one week after paying them ,they told me I had to pay them another $1500 to continue their service. But they didn’t post anything for me, they didn’t market anything, they did nothing. They said they spent a lot of time researching analytics for me. But I paid them to market, not just research. Thankfully I told my banks fraud department, and they were able to get my money back. I’m still considering contacting the police, so this doesn’t happen to anyone else. There’s far better marketing companies that charge far less then this scam of a company
See review
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