Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
28/6/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
172
Quality of reviews
mdi-chevron-right
Replying to reviews
22%
Customer feedback
81%
Tone of expression
99%
Your profiles
google
Shanti
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
65%
Delivery
0%
Customer service
12%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Chleb i Wino Stągiew...
4.6
11963
Restauracja Česká
4.5
7867
Pyra Bar
4.5
7620
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
anbefales på det sterkeste
anbefales på det sterkeste
poprawne ale bez szału
poprawne ale bez szału
chlebek z mąki pszennej
chlebek z mąki pszennej
and women s rights
and women s rights
and she was crying
and she was crying
the owner of the
the owner of the
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Shanti
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Shanti
1/1
Description
Shanti
1/1
Localization
Shanti
1/1
Multimedia
Shanti
1/1
Contact
Shanti
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.85
Reviews per profile
1221
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
172
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
3
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
165
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
235
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
203 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Not authentic indian food at all. May be for Polish people it is good but I eat chicken korma and it was very sweet. Chicken korma is not a sweet dish.
Not authentic indian food at all. May be for Polish people it is good but I eat chicken korma and it was very sweet. Chicken korma is not a sweet dish.
We ordered prawn biryani but veg biryani was brought to us. We were ok to eat it, but it was billed as prawn which is 18zł more. I mentioned that we had veg biryani and got a new bill that was 10zł less. Didn’t want to argue more. So we left the place with intention not visit it again
We ordered prawn biryani but veg biryani was brought to us. We were ok to eat it, but it was billed as prawn which is 18zł more. I mentioned that we had veg biryani and got a new bill that was 10zł less. Didn’t want to argue more. So we left the place with intention not visit it again
I recently visited Shanti in Gdańsk and was highly disappointed. The food quality was not up to the mark, and to make matters worse, I found a hair in my tikka masala. Hygiene is clearly a major issue here. I hope the management addresses these concerns promptly. Even the service was disappointing.
I recently visited Shanti in Gdańsk and was highly disappointed. The food quality was not up to the mark, and to make matters worse, I found a hair in my tikka masala. Hygiene is clearly a major issue here. I hope the management addresses these concerns promptly. Even the service was disappointing.
See review
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