Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
22/1/2025
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
80%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
11
Quality of reviews
mdi-chevron-right
Replying to reviews
18%
Customer feedback
77%
Tone of expression
81%
Your profiles
google
Pikseo - Agencja Marketingowa, SEO, Google Ads, Social Media
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
32%
Delivery
0%
Customer service
43%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Laboratorium Strateg...
5
173
EACTIVE #wiemyjak
4.5
98
Agencja social media...
4.9
64
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
prośba są zawsze wysłuchane
prośba są zawsze wysłuchane
każda nasza sugestia i
każda nasza sugestia i
rzetelnego partnera biznesowego
rzetelnego partnera biznesowego
usługi których nie wykonywała
usługi których nie wykonywała
z usług tej firmy
z usług tej firmy
zupełnie coś innego
zupełnie coś innego
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Pikseo - Agencja Marketingowa, SEO, Google Ads, Social Media
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Pikseo - Agencja Marketingowa, SEO, Google Ads, Social Media
1/1
Description
Pikseo - Agencja Marketingowa, SEO, Google Ads, Social Media
1/1
Localization
Pikseo - Agencja Marketingowa, SEO, Google Ads, Social Media
0/1
Multimedia
We couldn't find any data
1/1
Contact
Pikseo - Agencja Marketingowa, SEO, Google Ads, Social Media
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.16
Reviews per profile
278
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
11
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
258
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
63
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Żenujące. Sami wystawiają sobie pozytywne opinie. Kliknijcie na link z ilością opinii komentujących (zaraz pod imieniem) - zazwyczaj są tylko dwie i dotyczą Pikseo w Bydgoszczy i Toruniu. Po wystawieniu negatywa jak mój pojawia się nagle kilka/kilkanaście ocen z 5 gwiazdkami. NIE POLECAM!
Żenujące. Sami wystawiają sobie pozytywne opinie. Kliknijcie na link z ilością opinii komentujących (zaraz pod imieniem) - zazwyczaj są tylko dwie i dotyczą Pikseo w Bydgoszczy i Toruniu. Po wystawieniu negatywa jak mój pojawia się nagle kilka/kilkanaście ocen z 5 gwiazdkami. NIE POLECAM!
We have lost 2 months time and without any effect.Company has a mess inside nobody knows what is going on!.. We wanted to finish the co-operation but they wanted one more payment for the next month to finish. Better to lool for a better option! Definetely i dont recommend to anyone!
We have lost 2 months time and without any effect.Company has a mess inside nobody knows what is going on!.. We wanted to finish the co-operation but they wanted one more payment for the next month to finish. Better to lool for a better option! Definetely i dont recommend to anyone!
Uważajcie na tę agencję. Nie da się ani porozumieć, zmienić warunków umowy ani jej rozwiązać polubownie pomimo wielokrotnych kontaktów. Jak już raz podpiszesz umowę masz ogromny problem i później nie masz żadnych szans na negocjacje. Są mili tylko przez telefon jak podpisujące umowę ...później szukaj pomocy w polu.
Uważajcie na tę agencję. Nie da się ani porozumieć, zmienić warunków umowy ani jej rozwiązać polubownie pomimo wielokrotnych kontaktów. Jak już raz podpiszesz umowę masz ogromny problem i później nie masz żadnych szans na negocjacje. Są mili tylko przez telefon jak podpisujące umowę ...później szukaj pomocy w polu.
See review
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