Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
30/4/2025
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
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Matrix analysis
C
Class
Fresh reviews last quater
4
Quality of reviews
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Replying to reviews
0%
Customer feedback
78%
Tone of expression
78%
Your profiles
google
International Auto Repair and Sales
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
38%
Delivery
5%
Customer service
38%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Xpress Auto Repair &...
4.8
327
Auto Sport Imports
4.8
259
Exclusive motor serv...
4.6
236
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
back on the road
back on the road
did a great job
did a great job
i will be bringing
i will be bringing
actually look in the
actually look in the
did not get it
did not get it
international auto repair
international auto repair
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
International Auto Repair and Sales
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
International Auto Repair and Sales
1/1
Description
International Auto Repair and Sales
1/1
Localization
International Auto Repair and Sales
1/1
Multimedia
International Auto Repair and Sales
1/1
Contact
International Auto Repair and Sales
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
4.06
Reviews per profile
96
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
4
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
175
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
21
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
( U R ) kidding me lol, 5 stars no words and a 1 🌟 Star you typed in haha. R U a professional mechanism? Then call people back after a month to car duties to you. Nope! Haha can't wait to see your type here MR OWNER....( R U )
( U R ) kidding me lol, 5 stars no words and a 1 🌟 Star you typed in haha. R U a professional mechanism? Then call people back after a month to car duties to you. Nope! Haha can't wait to see your type here MR OWNER....( R U )
Idk. He didn't seem like he was hearing wat I was saying. He read my screen in the car and just told me wat it said I told him ik. I read it too. But he still wasn't listening. So I left. Personal experience I won't go back. But I appreciate him taking his time out to humor me. 😁
Idk. He didn't seem like he was hearing wat I was saying. He read my screen in the car and just told me wat it said I told him ik. I read it too. But he still wasn't listening. So I left. Personal experience I won't go back. But I appreciate him taking his time out to humor me. 😁
Not focus on helping customer, only money. rude, untrustworthy and costly. They charged me $260 for the labor to rear brake replacement and I find out a damage on my car. Instead of cut out the drum part, damaged my car, and said nothing about it. I don’t need any excuse for this Mr. Unprofessional and cheater.
Not focus on helping customer, only money. rude, untrustworthy and costly. They charged me $260 for the labor to rear brake replacement and I find out a damage on my car. Instead of cut out the drum part, damaged my car, and said nothing about it. I don’t need any excuse for this Mr. Unprofessional and cheater.
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